Summary
Overview
Work History
Education
Skills
Internship
Timeline
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Gokul Prasad Ravikumar

Gokul Prasad Ravikumar

Chennai

Summary

Experienced Mortgage and Loan Servicing Specialist with over 13 years in the financial services industry, primarily at Accenture Credit Solutions. Demonstrated success in managing FNMA processing, portfolio servicing, data analysis, team leadership, and compliance reporting. Skilled in enhancing operational efficiency and maintaining high customer satisfaction. Recognized for strong leadership, attention to detail, and a deep understanding of mortgage industry practices and regulatory standards.

Overview

18
18
years of professional experience

Work History

Business Advisory Senior Analyst

Accenture Credit Solutions
04.2011 - 05.2025
  • Led a team of 20 analysts, ensuring consistent delivery on quality and productivity benchmarks.
  • Specialized in FNMA loan processing, ensuring accuracy and adherence to investor guidelines.
  • Managed end-to-end servicing of portfolio and non-portfolio loans.
  • Handled KYC due diligence for mortgage applicants, reviewing documentation for identity verification, financial background, and regulatory compliance.
  • Coordinated with risk and compliance teams to escalate and resolve any discrepancies or red flags in KYC documentation.
  • Ensured alignment with global KYC/AML regulatory standards and internal policies.
  • Generated and analyzed weekly/monthly FNMA reports, identifying trends and providing insights to stakeholders.
  • Collaborated with compliance teams to ensure process integrity and audit readiness.
  • Trained and mentored new team members, fostering continuous learning and development.
  • Recognized for process improvement suggestions and maintaining >95% accuracy and quality scores.

Telemarketing Executive (Airtel Process)

Optimus Global Services Ltd
11.2009 - 03.2011
  • Delivered prompt customer support related to Airtel mobile and broadband services.
  • Resolved escalations and complex service issues to improve customer experience.
  • Promoted value-added services (VAS), contributing to revenue generation.
  • Coordinated with technical and product teams to enhance service quality.

Marketing Executive (Industrial Plastic Division)

Fashion Trend Inc
07.2007 - 06.2008
  • Managed B2B marketing for industrial plastic products across the Chennai region.
  • Built and maintained relationships with industrial clients and procurement teams.
  • Conducted product demonstrations, negotiated pricing, and closed sales deals.
  • Collaborated with production and logistics teams to ensure timely delivery of client orders.
  • Generated leads through field visits and marketing campaigns, contributing to a 15% increase in regional sales.

Education

Bachelor of Computer Applications - Computer Science

Pachaiyappa's College
01.2007

Skills

  • MS Excel
  • PowerPoint
  • Word
  • Loan Servicing Platforms
  • FNMA Systems & Guidelines
  • Reporting Tools
  • Power BI
  • Tableau

Internship

NoviTech R&D Private Limited, Data Analytics Intern, Remote, 05/14/2025, 06/14/2025, Completed one-month internship focused on data analytics concepts and techniques., Worked on structured data exploration and basic statistical analysis using analytical tools., Gained practical exposure to real-world data problems and business-oriented insights.

Timeline

Business Advisory Senior Analyst

Accenture Credit Solutions
04.2011 - 05.2025

Telemarketing Executive (Airtel Process)

Optimus Global Services Ltd
11.2009 - 03.2011

Marketing Executive (Industrial Plastic Division)

Fashion Trend Inc
07.2007 - 06.2008

Bachelor of Computer Applications - Computer Science

Pachaiyappa's College

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Gokul Prasad Ravikumar