GOKULNATH S
Chennai
Summary
An astute professional with 14+ years of experience in IT Infrastructure managements & Server Administration with technical expertise in the implementation, operations and support functions of mission-Critical business solution using IT as a tool.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Wintel Technical Lead
Tata Consultancy Services (TCS)
Chennai
08.2022 - 06.2026
- Project: Nisource
- Managed and maintained Windows Server & VMWare environments.
- Administered Microsoft Active Directory, VMWare, MBAM, and SCCM.
- Managed virtualization platforms such as VMware vSphere or Microsoft Hyper-V.
- Performed server installations, upgrades, patching, and migrations.
- Troubleshoot complex Windows infrastructure issues and provide root cause analysis (RCA).
- Monitored server health, system performance, and availability to ensure optimal operational efficiency.
- Handled backup, recovery, and disaster recovery planning.
- Managed system security through hardening, antivirus, vulnerability remediation, and access management.
- Managed 12 Wintel engineers and administrators, enhancing team capabilities and knowledge.
- Provided technical guidance and support during major incidents.
- Monitored and achieve SLA and KPI targets.
- Managed incident, problem, and change management processes.
- Coordinated planned maintenance activities with business stakeholders.
- Participated in on-call support and major incident management.
- Prepared operational reports and service dashboards to provide insights on performance and operational status.
- Maintained compliance with organizational security policies.
- Performed regular security audits and vulnerability remediation.
- Maintained system documentation and standard operating procedures (SOPs).
- Created knowledge base articles and troubleshooting guides.
- Documented disaster recovery and business continuity procedures.
- Coordinated with customers and business stakeholders regarding service issues and planned changes.
- Worked with vendors for hardware, software, and licensing support.
- Presented infrastructure status, risks, and improvement plans to management.
- Conducted performance reviews and identify training needs.
Senior Windows Administrator
HCL Technologies Pvt Ltd
Chennai
10.2011 - 08.2022
- Managed windows server's administrations (Windows Server 2019, 2016, 2012 & 2008).
- Installed and configured Windows servers, resolving operating system issues to ensure system stability.
- Performed patch and package installations alongside server health monitoring to maintain optimal server performance.
- Implementing critical changes in Wintel servers within allowed implementation period, without any impact to operations.
- Performed Windows OS customized Build upgrade and windows OS migration.
- Managed VMware Environment using vSphere Client.
- Handled VMware incidents for host not responding/creating and deleting snapshots.
- Migrated V2V, P2V as per the customer request.
- Handled VM Tools Update / PSOD Error and coordinate with Vendor VMware.
- Resolved issues remotely using tools like RDP, IDRAC, ILO.
- Worked on High Severity issue and recovery calls.
- Investigated server hardware failures, backup failures, and service interruptions, identified root causes to prevent future occurrences.
- Provided services to Merck & CO, US, ensuring client satisfaction and support.
- Administered Windows servers to ensure optimal performance and security compliance.
- Monitored system health using tools to prevent downtime and service interruptions.
- Managed user accounts and permissions on multiple domain controllers.
- Resolved application compatibility issues on Windows Servers by creating virtual environments for applications that are not compatible with newer versions of Windows Server operating systems.
- Performed regular maintenance activities such as disk defragmentation, virus scanning.
- Coordinated with vendors for installation of hardware components like storage devices, memory upgrades.
- Deployed software updates to servers in accordance with patch management procedures.
- Maintained hardware inventory records of all IT assets in the organization.
- Configured remote access services like VPNs, RDPs and other secure connection methods.
- Created server images for deployment of new or replacement servers.
- Provided guidance and training to junior administrators on best practices related to server administration.
Customer Support Executive.
YESSO BPO PVT LTD
Chennai
06.2010 - 05.2011
Accounts Receivable Caller
OMEGA HEALTHCARE PVT LTD
Chennai
07.2009 - 05.2010
Education
Diploma - ECE
SRM Polytechnic College
Chennai01-2005
SSLC -
St Anne's Matriculation HR Sec School
Chennai01-2002
BCA -
Annamalai University
Skills
- Server Operating System: Windows 2000/2003/2008/2012/2016/2019
- Virtualization: VMware ESXi, VSphere client 55,60 and 80
- Cloud: Azure, Office 365
- Tools and Utility: SMART IT, BMC, Tivoli, McAfee EPO, ServiceNow, Tanium
Certification
- Microsoft Certified Professional (MCP): Identity with Windows Server 2016 (70-742)
- Microsoft Certified Professional (MCP): Windows Server 2008 Active Directory (70 – 640)
- Undergone Active Directory and ADFS Expert academy Training in HCL.
DECLARATION
I hereby declare that the above mentioned Particulars are true to the best of my knowledge and will perform the best in my skills if I am recruited in to your company. Place: Chennai Date: Thanks & Regards
PERSONAL INFORMATION
- Father's Name : A.Sankaran
- Languages Known : English, Tamil
Timeline
Wintel Technical Lead
Tata Consultancy Services (TCS)
08.2022 - 06.2026
Senior Windows Administrator
HCL Technologies Pvt Ltd
10.2011 - 08.2022
Customer Support Executive.
YESSO BPO PVT LTD
06.2010 - 05.2011
Accounts Receivable Caller
OMEGA HEALTHCARE PVT LTD
07.2009 - 05.2010
Diploma - ECE
SRM Polytechnic College
SSLC -
St Anne's Matriculation HR Sec School
BCA -
Annamalai University