Golla Ashwanth
Hyderabad
Summary
3+ years’ experience in customer service, highly motivated, dedication and commitment towards work, Proven track record in Sales, Customer Support and Application maintenance .
Overview
8
8
years of professional experience
Work History
SDS Associate
Amazon development center
Hyderabad
08.2023 - 04.2024
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
Content Review Analyst
Youtube Operations
Hyderabad
08.2021 - 04.2022
- Analyzed user feedback to assess the effectiveness of content changes.
- Documented detailed notes on changes made to ensure accuracy and consistency in content review process.
- Conducted research and analysis of current trends in digital media, including video, audio, images, text.
- Identified potential risks associated with new or existing content prior to publishing.
Risk Analyst
Wipro
Hyderabad
12.2017 - 12.2018
- Maintaining G-Pay accounts of customers, observing the pattern of transactions and provide customers a smooth and hassle free experience in using the application, Closing the complaints of customers and maintaining a positive brand value in the market.
Customer Care Executive (Sales)
Tata Business Support Services
Hyderabad
01.2016 - 03.2017
- Providing customers all the details regarding the product and please the customer with all the features Advantages and Benefits and make him buy the product and also making sure about the customer who already owns the product and rectifying the complaints registered by the customers, became a SME in Tbss for my commitment towards work and dedication to serve the customers received 2months WOW award by the management.
Education
B.com (Commerce) -
University Of Madras
12.2016
Intermediate (MPC) -
Vignan Vidyalayam Junior College
03.2010
SSC -
Castle Town High School
03.2007
Skills
- MS-Word
- Ms-Excel
- Open Office
- Oral communication
- Customer Engagement
- Issue Resolution
- Customer Service
Personal Information
- Father's Name: Golla Ramchander
- Title: Customer Service Subject Matter Expert (SME)
- Date of Birth: 10/08/1992
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Mother Tongue
Telugu
Languages
English, Hindi, Telugu & (Written)
Hobbies and Interests
- Exploring
- Travelling
- Bike riding
- Playing Cricket
Disclaimer
I hereby declare that the above-mentioned information is true and correct to the best of my knowledge.
Timeline
SDS Associate
Amazon development center
08.2023 - 04.2024
Content Review Analyst
Youtube Operations
08.2021 - 04.2022
Risk Analyst
Wipro
12.2017 - 12.2018
Customer Care Executive (Sales)
Tata Business Support Services
01.2016 - 03.2017
B.com (Commerce) -
University Of Madras
Intermediate (MPC) -
Vignan Vidyalayam Junior College
SSC -
Castle Town High School
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