Gopakumar K M
Summary
Results-driven administrative management professional dedicated to continuous improvements. Seeks opportunities to reduce costs, improve efficiency and boost team performance. Knows industry practices and trends and seek opportunities to try new things and enhance results. Conscientious Assistant Operations Manager skilled in training and leading high-performing teams. Improves financial performance through strategic planning and rota coordination. Proactive and responsive to prevent and resolve issues for smooth-running projects. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible passionate about delivering outstanding quality and service. Offering years of experience in industry with history of recognition for performance.
Overview
17
17
years of professional experience
Work History
Collections Manager
Genpact
Bangalore
01.2025 - Current
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Developed procedures to ensure timely collection of payments from customers.
- Established relationships with key contacts at major clients' organizations.
Assistant Manager of Operations
Accenture
Bangalore
01.2017 - 01.2025
- Currently work as Assistant Manager for Collections and cash applications team
- Finance and Accounts, Implementing accounting/financial systems with a view to ensure smooth Accounting operations.
- Handling quarterly and Annual Auditing process
- Debtors and creditors age wise analysis and verification.
- Practical working knowledge and management experience of end to end keeping, AR, Cash application and GL Activities.
- Reporting Internal Audit observations to management.
- Managed accounts payable and receivables, raising invoices, reconciling accounts and processing cash transactions.
- Established daily priorities and organised workloads to maximise productivity.
- Coordinated financial services for multiple clients and maintained strict compliance standard and controls.
- Increased transparency of financial operations to prepare for external audits.
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
- Achieved debt collection targets in line with agreed deadlines.
- Assessed client needs and investigated different courses of action.
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
- Processed client payments following company regulations, financial policies and procedures.
- Scheduled training sessions for staff to enhance skills, maximise potential and improve methods.
- Hired and supervised accounts receivables assistant to achieve objectives, elevate performance and apply best practices.
- Updated accounting journals and company general ledgers to be prepared for distribution to executives upon request.
- Supervised team of accounting professionals and motivated performance to meet objectives.
- Reviewed key metrics routinely to proactively adjust policies and procedures.
- Contributed financial information to strategic plans and reviews and implemented production, productivity, quality and customer-service standards.
- Guided teams of accounting agents, delivering positive reinforcement and constructive feedback to encourage task completion.
- Selected, trained, assigned, scheduled and coached employees and communicated job expectations.
- Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates.
- Organised staff development training based on team gaps and requirements.
- Created succession plans and promotion paths for staff, promoting retention and leadership continuity.
- Supported senior leadership by capturing big picture data for project status updates, benefits analysis and corrective action planning.
- Directed operational and administrative procedures to keep organisation in compliance with rules, regulations and internal policies.
- Identified and implemented process changes to improve reporting time and quality.
- Reconciled monthly bank statements and resolved discrepancies.
- Kept detailed records of customer interactions for future reference.
Senior Business Analyst
Xchanging Technology services Ltd
Bangalore
06.2014 - 07.2016
- Worked Senior Business Analyst for General Ledger Process
- Worked on the GL entries and preparing Journals
- Journal books to be matched as per Bank Passbook and cash book
- Posted accounts receivable payments made by cash, cheque or credit card payments.
- Accurately performed daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, expense management and various reconciliations.
- Coordinated month-end closing processes to ensure completion ahead of aggressive deadlines.
- Kept internal financial controls aligned with Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS).
- Produced monthly and year-end closing statements, financial documents and invoices.
Customer Service & Operations Analyst
IBM UK Ltd
bangalore
08.2008 - 10.2013
- Worked in the mortgage process as customer service analyst for 3 Years.
- Working on the loan service request for St George bank, validating customer documents and Approve the loan request
- 20211 till 2013 October worked as Senior service Analyst for Finance and Account process
- Working on the cash application request for the customers, client worked for Pearson Shared services
- Approving payments and application in Esker tool.
- working on the payment re-conciliation with RTR team and work on the Interco company transfer requests
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
Education
MBA - Finance and Marketing
Indian Academy
Karnataka, Bangalore2007
B.COM - Accounting and Finance
Nehru Arts and Science College
Coimbatore, TN2005
PUC - Commerce and Accounting
ASMHSS
Kerala2002
SSLC - Mathematics and Science
Government Higher Secondary School
kerala2000
Skills
- Business development
- Logistics coordination
- MS Excel and MS Office
- Power Point
- Outlook
- Gmail
- Payment negotiation
- Debt collection
- Financial reporting
- Client relationship management
- Team leadership
- Employee training
- Problem solving
- Time management
Accomplishments
- Recognized by management for behaviors, leading to increased.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of provided responsibilities.
- Recognized by management for projects delivering outstanding.
- Coordinated special public and private events.
Education
other,other,other,other
Personal details
- DOB: 03-08-1984
- Marital Status: Married
Languages
English
Advanced
C1
Hindi
Advanced
C1
Kannada
Beginner
A1
Timeline
Collections Manager
Genpact
01.2025 - Current
Assistant Manager of Operations
Accenture
01.2017 - 01.2025
Senior Business Analyst
Xchanging Technology services Ltd
06.2014 - 07.2016
Customer Service & Operations Analyst
IBM UK Ltd
08.2008 - 10.2013
MBA - Finance and Marketing
Indian Academy
B.COM - Accounting and Finance
Nehru Arts and Science College
PUC - Commerce and Accounting
ASMHSS
SSLC - Mathematics and Science
Government Higher Secondary School