PRADEEP SINGH GUSAIN
HOTEL MANAGER
LUCKNOW
Summary
A dedicated, result in orientated leader, with over 16 years of experience, in leading high- performance teams, with a keen vision, on capitalizing on opportunities, which drive top line growth, manage costs, and enhancing the customer experience, ability to nurture and grow a business in highly competitive markets and deliver innovative strategic solutions, possess strong customer interaction skills, builds good relations with owners and employees.
Overview
18
18
years of professional experience
3
3
Languages
Work History
GENERAL MANAGER
Jio World Convention Centre
02.2023 - 10.2024
- Contributed Effectively As A Member Of The Pre- Opening Team For NMACC And Jio World Plaza
- Overseeing Day to Day Operations
- Successfully Coordinated Various Events Over An 18-Month Period, Including Gems And Jewellery Exhibitions, Miss World, Product Launches For Honda, Mercedes, And Audi, As Well As Lakme Fashion Week And The Wow Awards
- The Leaders Of Nations Were Managed With Great Finesse
- Played A Crucial Role In The Organization And Implementation Of Anant Ambani's Lavish Wedding
- Successfully Organized Large-Scale Weddings For Prominent Families Such As Kotak And Vedanta
- Oversaw And Effectively Managed Major Corporate Events, Including Those For Meta, Ioc, And Tata Motors, Oracle And Microsoft
- The Dinner Event Hosted By Mr
- Mukesh Ambani At JWCC, And The IOC Event For Prime Minister Narendra Modi, Was Successfully Executed And Received Positive Feedback, With My Leadership Playing A Pivotal Role
- Developing and Maintaining Relationship with Stake Holders
- Driving performance towards business goals
- The annual budget was surpassed by 27 crores, representing an increase of 6.75%
GENERAL MANAGER
Taj Anandkashi IHCL Selections
03.2022 - 10.2022
- Ensure the hotel opening aligns with the targeted timeframe, taking into account the location and difficulties associated with mountain terrain
- Fostering strong relationships with hotel owners while aligning with their strategic objectives
- Formulated plans aimed at achieving total customer contentment, aimed to generate favorable feedback on social media channels
- Maintained adherence to hotel operational controls, standard operating procedures, policies, and service standards
- Optimize financial performance through targeted techniques
- Successfully opened a area which was transformed into a bar lounge to enhance revenue generation and improve guest experience
- The enhancement of the hotel's aesthetics was tailored personally to complement its surroundings and style
- Manage essential property concerns, including financial projects, service quality, and facility upgrades
- Overseeing complaint resolution and recovery strategies
- Delivered comprehensive training to hotel staff focused on high-quality service delivery
- Established a distinctive brand presence for the hotel, culminating in an award for excellence in 2022
- Successfully organized corporate events for Aditya Birla and Ernst & Young for the first time in Uttarakhand, attended by the Managing Director and Chairman of the company
- The hotel attained a 47% EBITDA from a new IHCL property, achieving an average daily rate (ADR) of 40,000, significantly surpassing the budgeted ADR of 22,000
DIRECTOR OF FOOD & BEVERAGE
President IHCL Selections
01.2020 - 03.2022
- Successfully operated the f&b department of this 287 key luxury 5 star hotel, with iconic outlets like Konkan Café, thai Pavilion, Trattoria, and Wink
- Launching Qmin delivery platform successfully and constantly beaning on top in terms of revenue, number of orders, and guest satisfaction score
- Effectively initiated operations for the first qmin retail location
- Constant increase every year in hampers sales by 40%
- F&b department contributed 68% of the hotel revenue in the current financial year which is an all-time high percentage
- Successful re-launch of Tattoria
- Continuous month-over-month growth in average price per unit for beverages and food
- Consistent focus on alternate revenue streams during the pandemic, like 'Stay & dine', 'Abode indulgence', and 'Dining experience at cabana'
- Significant increase in NPS of outlets and breakfast
- Focus was on developing strategies that deliver efficiency and played a leading role in the mobilization, development, and implementation of robust operational processes
- Liaison with local bodies and communities, to ensure smooth functioning of the F&B outlets with no interference or disruption
- Handled a strong union and dealt with them in a professional and firm manner, which ensured cordial relations at all times with the management
- Crisis management was demonstrated during the course of the pandemic
ASSISTANT DIRECTOR OF FOOD & BEVERAGE
Taj Mahal Palace & Tower
03.2018 - 01.2020
- Successfully managed multiple product launches and high-profile events during the tenure as Assistant Director of Food and Beverage
- Extensive counter productive and changed the service philosophy, to make it one of the most preferred choice hotels by our guests
- Oversaw all food and beverage operations within the hotel, including profit and loss management
- Restructured and re positioned the restaurants to attract segments that gave us a strong base since the inventory was fairly large
- Implemented innovative cost control measures to significantly reduce expenses
- Supported the food and beverage manager in developing promotional and marketing plans for different outlets
- Maintain regular contact with corporate and individual customers, and build strong relations with them
- With a strong focus on guests, we managed to increase guest satisfaction significantly
- Multiple product and process changes to achieve desired results
RESTAURANT MANAGER
Taj Mahal Palace & Tower
01.2013 - 03.2018
- Recognized with the TABE award for outstanding restaurant management
- Achieved excellence for two years in a row for Wasabi
- Consistently recognized as a top performer across all outlets during the tenure as restaurant manager
- Received the bravery award from Late Mr
- Ratan Tata for rescuing numerous guests during the 26/11 attacks
- Demonstrated effective leadership by ensuring superior employee satisfaction ratings
- Introduced a unique culinary experience with the Maharaja High Tea concept
- Successfully maintained a comprehensive record of influential clientele
- Fostered a supportive environment for team collaboration
- Implementing assertive upselling strategies to enhance financial performance
ASSISTANT RESTAURANT MANAGER
Taj Mahal Palace & Tower
03.2010 - 01.2013
- Overseeing Day to Day Operations
- Delivered superior service and maximize customer satisfaction
- Increased the net promoter score to 95% as against 72% within 2 months
- Responded efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraised staff performance and provided feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Created detailed reports on weekly, monthly, and annual revenues and expenses
- Recommended ways to reach a broader audience(e.g
- Discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implemented policies and protocols that will maintain future restaurant operations
- Enhance team development
CATERING ASSISTANT
Taj Mahal Palace & Tower
03.2007 - 01.2010
- To look into the day-to-day reservations of the tables
- To ensure internal control procedures
- Effective communication in team supervision
- Oversee restaurant is properly set up with the required mise-en-place
- Delegate tasks and assign responsibilities to team members
- To see that the cash counter is well equipped with enough change, charge slips & stationery
- To conduct daily briefings
- To ensure staff is well groomed and well informed
- To take the beverage order of the guest and provide all meal choices such as buffet & ala carte
- To ensure proper billing of tables
- To ensure service standards are maintained
- Indenting for stationary, provisions & catering supplies on a weekly basis
- To maintain par stock & circulation stock of linen & stewarding items
- To remit cash & sales summary at the end of a session the front office cashier
- To make & follow-up job orders for maintenance
- Pick up the food from the kitchen & serve it to the guests
- Upkeep of cruets, bud vase & buffet equipment
- Monitoring of TBEM processes and team performance
Education
B.SC -
HOSPITALITY AND TOURISM MANAGEMENT
Kochi, IndiaSkills
Project Management
Strategy Planning
Business operations
Finance
Marketing
Client Relationship
Liaising
Strategic Planning
Driving Sale
Controlling Cost
Calculating Financial Metrics
Ensuring Compliance
Analyzing Data
Making Sound Decisions
Overseeing Budget Planning
Performance Management
Regulating Expenses
Leader Ship
Problem Solving
Communication Skill
Customer Service
Team Work
Operational Skills
Financial Management
Flexibility
Emotional Intelligence
Areas Of Excellence
- Strategic Planning
- Driving Sale
- Controlling Cost
- Calculating Financial Metrics
- Ensuring Compliance
- Analyzing Data
- Making Sound Decisions
- Overseeing Budget Planning
- Performance Management
- Regulating Expenses
Professionalcourses
- Certified Trainer
- Certified Wine Sommelier
Timeline
GENERAL MANAGER
Jio World Convention Centre
02.2023 - 10.2024
GENERAL MANAGER
Taj Anandkashi IHCL Selections
03.2022 - 10.2022
DIRECTOR OF FOOD & BEVERAGE
President IHCL Selections
01.2020 - 03.2022
ASSISTANT DIRECTOR OF FOOD & BEVERAGE
Taj Mahal Palace & Tower
03.2018 - 01.2020
RESTAURANT MANAGER
Taj Mahal Palace & Tower
01.2013 - 03.2018
ASSISTANT RESTAURANT MANAGER
Taj Mahal Palace & Tower
03.2010 - 01.2013
CATERING ASSISTANT
Taj Mahal Palace & Tower
03.2007 - 01.2010
B.SC -
HOSPITALITY AND TOURISM MANAGEMENT
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