Microsoft Office 365
Gopal Saini
IT Infrastructure/ Network/ Cloud
New Delhi,DL
Summary
Highly skilled IT professional with 11+ years of experience in designing, implementing, and managing secure end-to-end IT infrastructure, cloud environments, and robust network security solutions.Expertise in Windows OS, Office 365 migrations, email systems, VPNs, firewalls (FortiGate, Sophos), Active Directory, DNS, DHCP, Wi-Fi controllers, endpoint security (Kaspersky, Symantec), and troubleshooting hardware, networks, and desktops/servers. Proven ability to lead teams, analyze problems, and deliver results under pressure.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Network Engineer
Wadzpay Technology India Pvt. Ltd.
Noida
2 2022 - Current
- Designed, implemented, and managed hybrid IT infrastructure, including on-premises, Office 365, and AWS cloud environments.
- Provided end-to-end engineering and installation of route-based IP network solutions.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Created and maintained VPN infrastructure for secure remote connections.
- Configured, operated, and monitored Ruckus wireless access points.
- Managed FortiGate firewalls globally.
- Troubleshooted network issues related to firewalls, users, servers (applications), LAN, and WAN.
- Administered Microsoft Azure, performing adds, moves, and changes.
- Administered Microsoft Office 365 workloads, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.
- Managed complete user queries at all levels within the organization.
- Provided training to new IT staff members.
- Managed IT budgets and expenditures on hardware and software.
- Collaborated with vendors to identify best options for optimizing network performance.
- Employed critical thinking skills to break down problems, evaluate solutions, and make decisions.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Established and maintained security policies within Office 365 for user accounts, profiles, groups, and password resets.
IT Infrastructure Manger
Titan Biotech Ltd
New Delhi
09.2021 - 02.2022
- Led and managed the IT infrastructure support team, fostering a collaborative environment through continuous improvement initiatives and problem-solving activities.
- Employed critical thinking to analyze complex technical issues, evaluate potential solutions, and make informed decisions that ensured infrastructure stability and security.
- Demonstrated expertise in implementing Bitrix24 CRM software, including email and WhatsApp integration for streamlined communication and cloud number integration for enhanced accessibility.
- Managed user accounts on the domain server, including creating users, profiles, and groups, resetting passwords, and assigning them to appropriate groups while maintaining robust security policies.
- Overseen the IT budget, strategically allocating resources for hardware and software acquisition to optimize infrastructure performance.
Senior IT Administrator - Infrastructure
Venkateshwar Hospital
New Delhi
05.2019 - 09.2021
- Led and mentored junior team members by standardizing job tasks and training them on industry best practices and standards.
- Maintained a flexible schedule to ensure IT infrastructure availability, including responding to after-hours and weekend emergencies.
- Troubleshooted and resolved technical network issues efficiently through proactive monitoring of networks and network devices.
- Managed Active Directory server roles and features (DHCP, DNS, IIS, GPMC, OUs, User management) for user access and network resource control.
- Virtualized server infrastructure by managing Hyper-V, including creating new VMs, implementing replication, and performing live migrations.
- Administered storage solutions, including SAN (DellEMC Unisphere), NAS (Netgear), and overall storage management.
- Implemented and maintained data protection by managing Veritas backup solutions.
- Ensured endpoint security by managing the Symantec Antivirus server.
- Configured and supported Office 365 for a seamless user experience.
- Managed the Alcatel EPABX telephony system and Call Center setup for effective communication.
- Secured the network by administering FortiGate Firewall (200D), Juniper Switches (QFX5100, EX3300), and WIFI Ruckus Controller (Zone Director-ZD3025).
- Supported peripherals by configuring and troubleshooting print servers and network printers (Xerox, Brother, Canon, HP).
- Enhanced physical security by managing Cameras & NVR (HIK Vision) and biometric attendance systems (StarLink and ESSL).
Senior System Engineer
vCommission Media Pvt. Ltd.
Gurgaon
04.2015 - 04.2019
- Designed and implemented network security measures, including firewalls, two-factor authentication, and antivirus software, to protect a network supporting over 100 users.
- Diagnosed and resolved software issues across various applications, ensuring swift problem-solving.
- Developed and delivered training sessions for both existing IT support agents and new hires, fostering knowledge transfer.
- Managed access control software and the entire IT asset inventory for both the corporate office and the Mohali R&D center. Coordinated with the ISP for troubleshooting and network upgrades.
- Provided technical support for a wide range of applications, including G Suite, Office 365, Tally, SmartSheet, and Bitrix24.
- Administered network infrastructure, including the Cyberoam firewall and managed appliances.
- Managed and maintained Kaspersky Endpoint Security for on-premises servers, ensuring endpoint protection.
- Facilitated office moves and new employee onboarding by relocating and configuring desktop computers, phones, and peripherals.
IT Engineer
Zuari Agro Chemicals Limited
Gurgaon
08.2010 - 04.2015
- Provided first-line IT support for computers (hardware and software), cell phones, printers, and more, with a 90% first-call resolution rate. Client and employee feedback consistently praised my speed and efficiency.
- Troubleshooted and supported servers, both in-person and remotely.
- Set up and troubleshooted audio/visual equipment, including Polycom video conferencing systems.
- Provided remote after-hours support to employees for applications like IBM Lotus Notes, MS Office, and SAP Client.
- Administered FortiGate firewalls and wifi Access Point.
- Managed all IT assets within the corporate office, including coordinating with the ISP for troubleshooting and upgrades.
- Performed routine tasks such as monitoring backups and preparing data for both long-term and short-term off-site storage.
- Maintained an inventory of installed desktop hardware and software components to ensure accurate and up-to-date records.
- Implemented and maintained system security through encryption, firewall management, and patch application.
- Supported end-users with company-issued laptops, desktops, and mobile devices.
- Handled the entire lifecycle of hardware inventory, including purchase, deployment, management, and recycling.
- Created and standardized a knowledge base repository containing solutions to common IT issues and user manuals.
- Provided phone support for various IT issues at subsidiary offices.
Education
AWS Solution Associate - AWS Cloud
Technical Guftgu
New Delhi, India 04.2001 -
Master of Engineering in Information Technology - Information Technology
Sikkim Manipal University
Gurgaon, India 10.2014 - 05.2016
Bachelor of Engineering in Information Technology - Information Technology
Sikkim Manipal University
Gurgaon, India 09.2011 - 05.2014
Skills
Network Troubleshooting
IP Addressing
Routing Protocols
Switching Technologies
VPN implementation
Network Security
VoIP Systems
Mobile Device Management
Storage Area Networks
Virtual private networks
Data backups
Firewall functionality
Load Balancing
Virtualization Technologies
Cloud Computing
Wireless Networking
Network Access Control
Certification
Microsoft Azure Administrator Associate, 07/2021, https://www.credly.com/badges/bb147fa9-c6b5-4903-86b3-d3c5727a881e/public_url
Software
Adobe
Kaspersky, Symantec and McAfee MVISION Cloud
Teamviewer, Anydesk and GoTo Resolve(LogMeIn)
Cloud Foundry Platforms (GitHub)
IntelliJ IDEA
Timeline
IT Infrastructure Manger
Titan Biotech Ltd
09.2021 - 02.2022
Senior IT Administrator - Infrastructure
Venkateshwar Hospital
05.2019 - 09.2021
Senior System Engineer
vCommission Media Pvt. Ltd.
04.2015 - 04.2019
Master of Engineering in Information Technology - Information Technology
Sikkim Manipal University
10.2014 - 05.2016
Bachelor of Engineering in Information Technology - Information Technology
Sikkim Manipal University
09.2011 - 05.2014
IT Engineer
Zuari Agro Chemicals Limited
08.2010 - 04.2015
AWS Solution Associate - AWS Cloud
Technical Guftgu
04.2001 -
IT Network Engineer
Wadzpay Technology India Pvt. Ltd.
2 2022 - Current