Microsoft Office 365
Gopal Saini
IT Infrastructure/ Network/ Cloud
New Delhi,DL
Summary
Highly skilled IT professional with 11+ years of experience in designing, implementing, and managing secure end-to-end IT infrastructure, cloud environments, and robust network security solutions.Expertise in Windows OS, Office 365 migrations, email systems, VPNs, firewalls (FortiGate, Sophos), Active Directory, DNS, DHCP, Wi-Fi controllers, endpoint security (Kaspersky, Symantec), and troubleshooting hardware, networks, and desktops/servers. Proven ability to lead teams, analyze problems, and deliver results under pressure.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Network Engineer
Wadzpay Technology India Pvt. Ltd.
2 2022 - Current
- Designed, implemented, and managed hybrid IT infrastructure, including on-premises, Office 365, and AWS cloud environments.
- Provided end-to-end engineering and installation of route-based IP network solutions.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Created and maintained VPN infrastructure for secure remote connections.
- Configured, operated, and monitored Ruckus wireless access points.
- Managed FortiGate firewalls globally.
- Troubleshooted network issues related to firewalls, users, servers (applications), LAN, and WAN.
- Administered Microsoft Azure, performing adds, moves, and changes.
- Administered Microsoft Office 365 workloads, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.
- Managed complete user queries at all levels within the organization.
- Provided training to new IT staff members.
- Managed IT budgets and expenditures on hardware and software.
- Collaborated with vendors to identify best options for optimizing network performance.
- Employed critical thinking skills to break down problems, evaluate solutions, and make decisions.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Established and maintained security policies within Office 365 for user accounts, profiles, groups, and password resets.
IT Infrastructure Manger
Titan Biotech Ltd
09.2021 - 02.2022
- Led and managed the IT infrastructure support team, fostering a collaborative environment through continuous improvement initiatives and problem-solving activities.
- Employed critical thinking to analyze complex technical issues, evaluate potential solutions, and make informed decisions that ensured infrastructure stability and security.
- Demonstrated expertise in implementing Bitrix24 CRM software, including email and WhatsApp integration for streamlined communication and cloud number integration for enhanced accessibility.
- Managed user accounts on the domain server, including creating users, profiles, and groups, resetting passwords, and assigning them to appropriate groups while maintaining robust security policies.
- Overseen the IT budget, strategically allocating resources for hardware and software acquisition to optimize infrastructure performance.
Senior IT Administrator - Infrastructure
Venkateshwar Hospital
05.2019 - 09.2021
- Led and mentored junior team members by standardizing job tasks and training them on industry best practices and standards.
- Maintained a flexible schedule to ensure IT infrastructure availability, including responding to after-hours and weekend emergencies.
- Troubleshooted and resolved technical network issues efficiently through proactive monitoring of networks and network devices.
- Managed Active Directory server roles and features (DHCP, DNS, IIS, GPMC, OUs, User management) for user access and network resource control.
- Virtualized server infrastructure by managing Hyper-V, including creating new VMs, implementing replication, and performing live migrations.
- Administered storage solutions, including SAN (DellEMC Unisphere), NAS (Netgear), and overall storage management.
- Implemented and maintained data protection by managing Veritas backup solutions.
- Ensured endpoint security by managing the Symantec Antivirus server.
- Configured and supported Office 365 for a seamless user experience.
- Managed the Alcatel EPABX telephony system and Call Center setup for effective communication.
- Secured the network by administering FortiGate Firewall (200D), Juniper Switches (QFX5100, EX3300), and WIFI Ruckus Controller (Zone Director-ZD3025).
- Supported peripherals by configuring and troubleshooting print servers and network printers (Xerox, Brother, Canon, HP).
- Enhanced physical security by managing Cameras & NVR (HIK Vision) and biometric attendance systems (StarLink and ESSL).
Senior System Engineer
vCommission Media Pvt. Ltd.
04.2015 - 04.2019
- Designed and implemented network security measures, including firewalls, two-factor authentication, and antivirus software, to protect a network supporting over 100 users.
- Diagnosed and resolved software issues across various applications, ensuring swift problem-solving.
- Developed and delivered training sessions for both existing IT support agents and new hires, fostering knowledge transfer.
- Managed access control software and the entire IT asset inventory for both the corporate office and the Mohali R&D center. Coordinated with the ISP for troubleshooting and network upgrades.
- Provided technical support for a wide range of applications, including G Suite, Office 365, Tally, SmartSheet, and Bitrix24.
- Administered network infrastructure, including the Cyberoam firewall and managed appliances.
- Managed and maintained Kaspersky Endpoint Security for on-premises servers, ensuring endpoint protection.
- Facilitated office moves and new employee onboarding by relocating and configuring desktop computers, phones, and peripherals.
IT Engineer
Zuari Agro Chemicals Limited
08.2010 - 04.2015
- Provided first-line IT support for computers (hardware and software), cell phones, printers, and more, with a 90% first-call resolution rate. Client and employee feedback consistently praised my speed and efficiency.
- Troubleshooted and supported servers, both in-person and remotely.
- Set up and troubleshooted audio/visual equipment, including Polycom video conferencing systems.
- Provided remote after-hours support to employees for applications like IBM Lotus Notes, MS Office, and SAP Client.
- Administered FortiGate firewalls and wifi Access Point.
- Managed all IT assets within the corporate office, including coordinating with the ISP for troubleshooting and upgrades.
- Performed routine tasks such as monitoring backups and preparing data for both long-term and short-term off-site storage.
- Maintained an inventory of installed desktop hardware and software components to ensure accurate and up-to-date records.
- Implemented and maintained system security through encryption, firewall management, and patch application.
- Supported end-users with company-issued laptops, desktops, and mobile devices.
- Handled the entire lifecycle of hardware inventory, including purchase, deployment, management, and recycling.
- Created and standardized a knowledge base repository containing solutions to common IT issues and user manuals.
- Provided phone support for various IT issues at subsidiary offices.
Education
AWS Solution Associate - AWS Cloud
Technical Guftgu
New Delhi, India 04.2001 -
Master of Engineering in Information Technology - Information Technology
Sikkim Manipal University
Gurgaon, India 10.2014 - 2016.05
Bachelor of Engineering in Information Technology - Information Technology
Sikkim Manipal University
Gurgaon, India 09.2011 - 2014.05
Skills
Network Troubleshooting
Certification
Microsoft Azure Administrator Associate, 07/2021, https://www.credly.com/badges/bb147fa9-c6b5-4903-86b3-d3c5727a881e/public_url
Software
Adobe
Kaspersky, Symantec and McAfee MVISION Cloud
Teamviewer, Anydesk and GoTo Resolve(LogMeIn)
Cloud Foundry Platforms (GitHub)
IntelliJ IDEA
Timeline
IT Infrastructure Manger
Titan Biotech Ltd
09.2021 - 02.2022
Senior IT Administrator - Infrastructure
Venkateshwar Hospital
05.2019 - 09.2021
Senior System Engineer
vCommission Media Pvt. Ltd.
04.2015 - 04.2019
Master of Engineering in Information Technology - Information Technology
Sikkim Manipal University
10.2014 - 2016.05
Bachelor of Engineering in Information Technology - Information Technology
Sikkim Manipal University
09.2011 - 2014.05
IT Engineer
Zuari Agro Chemicals Limited
08.2010 - 04.2015
AWS Solution Associate - AWS Cloud
Technical Guftgu
04.2001 -
IT Network Engineer
Wadzpay Technology India Pvt. Ltd.
2 2022 - Current
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