Gopala Krishnan G
Bangalore
Summary
With two years of experience as an Advisor Transaction Content Moderator and one year of experience in customer support roles, I have honed my skills in analyzing and moderating various types of content to ensure adherence to guidelines and policies. My expertise also lies in delivering exceptional customer support, resolving inquiries, and addressing concerns to strengthen customer satisfaction and loyalty. I possess a keen eye for detail, strong problem-solving abilities, and a dedication to delivering top-notch results. I am enthusiastic about utilizing my diverse skill set to make a valuable contribution to a progressive organization.
Overview
5
5
years of professional experience
Work History
Sr. Representative, Operations
Concentrix Daksh Services India Pvt Ltd
Bangalore
01.2022 - 01.2024
- Resolved user queries efficiently and maintained compliance with organizational standards through email correspondence, optimizing workflow process.
- Demonstrated understanding of client policies and guidelines, making informed decisions in accordance with them.
- Identified improvement opportunities in workflow and suggested solutions.
- Investigated root causes of invoice errors and took appropriate corrective action.
- Reviewed customer orders for accuracy and completeness, ensuring compliance with company policies.
Business Development Associate (BDA)
BYJU's (Think & Learn India Private Limited)
Bangalore
01.2020 - 01.2021
- Contacting potential customers to generate leads and close sales deals, as well as handling order processing.
- Cultivated relationships with new and existing clients to strengthen partnerships.
- Assisted in the creation of business plans, sales pitches, presentations, and reference material.
- Generated reports summarizing invoice activity by customer account.
- Maintained records of all transactions within the Order-to-Cash system including sales orders, invoices, credits and debits memos.
- Developed and implemented process improvements to reduce the time between order entry and cash receipt.
Marketing Executive
Just Dial Ltd
Chennai
01.2019 - 01.2020
- Responsible for generating appointments for the Marketing Executives by calling on free listing and persuading them to register their businesses with Justdial
- Maintained records of all transactions within the Order-to-Cash system including sales orders, invoices, credits and debits memos.
Education
Bachelor of Engineering - Mechanical Engineering
ST. Peter's College of Engineering And Technology
Avadi, Chennai08-2014
HSC -
Dominic Savio Higher Secondary School
Tirupattur04-2013
SSLC -
Dominic Savio Higher Secondary School
Tirupattur03-2011
Skills
- Order Management
- Purchase Orders
- Accounts Receivable
- Financial research
- ERP Software
- Problem solving ability
- Attention to detail
- Client Consultations
Tools
- Zendesk
- Leadsquared
- Oracle
- CRM
- High Radius
- AWB
Languages
- Tamil
- English
- Kannada
Timeline
Sr. Representative, Operations
Concentrix Daksh Services India Pvt Ltd
01.2022 - 01.2024
Business Development Associate (BDA)
BYJU's (Think & Learn India Private Limited)
01.2020 - 01.2021
Marketing Executive
Just Dial Ltd
01.2019 - 01.2020
Bachelor of Engineering - Mechanical Engineering
ST. Peter's College of Engineering And Technology
HSC -
Dominic Savio Higher Secondary School
SSLC -
Dominic Savio Higher Secondary School
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