GOPI KANT CHOUBEY
Bokaro
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
4
4
years of professional experience
Work History
RELATIONSHIP MANAGER
ICICI BANK LIMITED
Hyderabad
06.2022 - Current
- Dedicated customer-focused professional with 3.9 years of experience in delivering customer support via live chat, email, and CRM platforms.
- Resolved queries and provided product/service information, ensuring high customer satisfaction through prompt and solution-oriented communication.
- Known for problem-solving attitude, empathy, and smooth coordination with internal teams to ensure quick resolution and seamless customer experience.
- Managed multiple chat conversations simultaneously, maintained SLAs, and updated customer records to support efficient service delivery.
- Financial district, Hyderabad.
Education
M.Com - Finance
Doranda college
Ranchi01.2019
B.com - Accounts
B.S City College
Bokaro, Jharkhand01.2017
Intermediate - Commerce
S.S Inter College Chas
Bokaro01.2014
S.S.C -
S.M.J high school Bijulia
01.2012
Skills
- Microsoft Office
- MS Word
- MS Excel
- MS PowerPoint
- Tally Prime
- Tally ERP 9
- Windows Family
- Power BI
- SQL Server
- Good Communication Skills
- Ready to take Responsibilities
- Quick Learner
- Interpersonal Skills
- Willingness to learn
- CRM software
- Customer relationship management
- AML compliance
Personal Information
- Date of Birth: 11/05/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Reading Books
- Searching Net
- Cricket
Disclaimer
All the details provided above are genuine to the best of my belief and knowledge. I hereby declare that the above particulars of facts and information stated are correct to the best of my belief and knowledge.
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Father's Name
Sadhan Choubey
Timeline
RELATIONSHIP MANAGER
ICICI BANK LIMITED
06.2022 - Current
M.Com - Finance
Doranda college
B.com - Accounts
B.S City College
Intermediate - Commerce
S.S Inter College Chas
S.S.C -
S.M.J high school Bijulia