Karthick M
Plot No. 412 TNHB Colony Mela Anuppanadi Madurai Tamilnadu
Summary
Enthusiastic Relationship Manager with good eye for spotting where organisational procedures can be improved to enhance customer and client satisfaction. Warm and highly organised. Skill for building loyalty and rapport. Experienced Relationship Manager with knack for creating long-lasting client loyalty and customer advocates. Skilled at building rapport by providing quick and friendly responses to inquiries and problems. Relationship Manager with extensive experience overseeing entire relationship management systems. Quick to spot problem areas for improvement to enhance customer and client satisfaction. Friendly but professional communication style builds rapport and solves issues quickly. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
14
14
years of professional experience
Work History
Relationship Manager
Suraj & Co (Behalf of - Bharti Airtel Ltd)
Madurai, India
07.2021 - Current
- Addressed and resolved customer complaints in efficient, effective and timely manner.
- Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Maximised sales opportunities by determining and standardising best practices.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Exceeded revenue goals through upselling and offering reliable and responsive service.
- Retained customers by tracking contracts and using multi-channel communication methods.
- Streamlined account management processes by using software to automate outreach and follow-up activities.
- Boosted client satisfaction by monitoring and continuously improving service delivery.
- Analysed competitors and adapted strategies to increase market share and expand customer base.
- Handled high-profile clients and territories with exceptional planning and strategic engagement.
- Liaised across departments to execute efficient campaigns and secure financial targets.
- Created sales and marketing strategies to increase customer base and enhance sales.
Senior Collections Officer
Collman Services (Multiple Bank and Finance)
Chennai
08.2019 - 05.2021
- Liaised with debt recovery agents or solicitors regarding outstanding accounts.
- Bucket Collection
- Live Collection
- Credit Customer Bad Debt Recovery
- Skipped Customer Tracing and Recovery
- Met demands of busy collections group by performing high volume of daily calls.
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
MIS Executive
Bandwidth (Behalf of Bharthi Airtel Ltd)
Chennai, India
06.2013 - 06.2019
- Ensured daily routines and back-ups were performed efficiently, maintaining comprehensive, reliable records.
- Produced monthly Management Information reports, clearly illustrating data trends to identify growth opportunities.
- Observed MIS function, performing regular maintenance to ensure optimal performance levels.
- Assisted senior leadership teams in gathering and evaluating MIS data, aiding ongoing performance analysis.
- Supervised activities of ICT departments to keep company systems operational, available and secure from internal and external threats.
- Developed ICT staffing plans and work schedules by evaluating operational needs, expansion plans and department's budget.
- Appraised ICT staff performance, identified skill and knowledge gaps and recommended training to bolster department's support standards.
- Originated and refined ICT policies and procedures to regulate and guide user activities and administrative operations on critical systems.
- Planned system changes and upgrades by maintaining backups of previous application versions and using backed-up data to restore software functionality.
- Used specialised software to track issues' registration, processing and resolution to improve operational productiveness.
- Reviewed department's needs and created budgets to support operations, staffing and asset management funding.
- Monitored system performance, promptly implementing changes to optimize resource usage.
- Examined and applied strategic solutions using new technologies to drive process automation and improve organisation's service delivery.
- Worked with security teams to craft and implement policies, protocols and procedures for safeguarding company data, assets and ICT infrastructure.
Back Office Executive
SVT Associate (Behalf of Bharthi Airtel Ltd)
Chennai
05.2012 - 05.2013
- Assisted with customer complaint investigations and drafted responses and resolutions.
- Maintained all hard copy and digital files using MS Office, Oracle.
- Established and maintained back office system for storing new and existing client profiles.
- Maintained thorough regulatory knowledge to ensure financial compliance across all operations.
Education
Bachelor of Arts - History and Economic
SAIVA BHANU KSHATRIYA COLLEGE
2012
Certificate of Higher Education - History
TUNSV Hig Sec School
2009
SSLC - Basic Study
TUNSV Hig Sec School
2007
Skills
- B2B sales
- Customer Service
- Business development
- Process Improvement
- Revenue growth strategies
- Oracle
- Extensive product knowledge
- Product integration
- Software demonstrations
- Inspirational leadership
- IT troubleshooting
- Arbor MIS adept
- MIS solutions
- Risk mitigation planning
- Cloud-based MIS development
- Project Management
- Database optimisation
- Computer maintenance
- Performance Management
- Data management
- Inventory control
- Data gathering and analysis
- Service-orientated
- Microsoft Office proficiency
- Microsoft Office
Timeline
Relationship Manager
Suraj & Co (Behalf of - Bharti Airtel Ltd)
07.2021 - Current
Senior Collections Officer
Collman Services (Multiple Bank and Finance)
08.2019 - 05.2021
MIS Executive
Bandwidth (Behalf of Bharthi Airtel Ltd)
06.2013 - 06.2019
Back Office Executive
SVT Associate (Behalf of Bharthi Airtel Ltd)
05.2012 - 05.2013
Bachelor of Arts - History and Economic
SAIVA BHANU KSHATRIYA COLLEGE
Certificate of Higher Education - History
TUNSV Hig Sec School
SSLC - Basic Study
TUNSV Hig Sec School
Hobbies and interests
- Book Reading
- Listening Music
Languages
- English, Tamil
- English
- Tamil