Himanshu Singh Rajora
Ahemdabad
Summary
Dynamic Relationship Manager with proven success at Balaji Insurance Group in agent recruitment and customer relationship management. Expert in lead generation and enhancing client loyalty through exceptional communication and problem-solving skills. Achieved significant improvements in customer satisfaction and operational efficiency, driving business growth in the competitive motor sales sector.
Overview
4
4
years of professional experience
Work History
Relationship Manager
Balaji Insurance Group
05.2022 - Current
- As a Relationship Manager at Balaji Insurance Group, I have always worked in end-to-end recruitment of agents for the motor business, and building strong relationships between us.
- Lead generation via calls.
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Addressed customer questions and concerns regarding products and services.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
Tele Caller
Airtel Postpaid
02.2021 - 03.2022
- This is a job of calling customers for the collection of pending amounts of bills.
- Handled inbound telephone calls from interested customers.
- Documented sales call data in company software.
- Maintained and recorded customer information in database.
Education
Bachelor of Arts - Liberal Arts
University of Rajasthan
Jaipur04-2022
Skills
- Problem solving
- Communication
- Teamwork
- Agent recruitment
- Build relationships
- Customer relationship management
- Sales reporting
- Client communication
- Organizational skills
- B2B sales
- Business growth
- Motor sales
- Lead generation
Accomplishments
- 2022, Performer of the Year
- 2023, Employee of the Year
Languages
- English
- Hindi
Personal Information
Date of Birth: 07/11/2001
Timeline
Relationship Manager
Balaji Insurance Group
05.2022 - Current
Tele Caller
Airtel Postpaid
02.2021 - 03.2022
Bachelor of Arts - Liberal Arts
University of Rajasthan
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