Gopi Lingesan
Product Owner
Summary
Product Owner with Overall 22 years of hands on experience in Retail and Private Banking Operation and Technology and 12 years of end-to-end Product owner -Business Solution and Design experience in building Process flow for the Retail Business processes across SCB Markets (CASA and Asset) .
Expertise in agile project methodology,Requirement Gathering, Backlog Maintenance, test strategey, cut-over & migration, go-live assistance till post implementation support.
Technical and business knowledge of Compliance, Regulatory, AML, Client Due Diligence and KYC. Successfully managed regulatory and compliance projects Like FATCA/CRS across SCB footsteps. Excellence in designing solutions for Digital Onboarding and Servicing for the Retail markets across Globe . Proficiency in working across various Markets MENA, AME,ASA and UK interacted with different team across bank like Front Office/Sales & Back-Office. Expert understanding of SDLC processes and Agile flavored development methodologies (Waterfall, Scrum, Agile Framework, Principles).
Overview
20
20
years of professional experience
2
2
Certifications
Work History
AVP – Product Owner
Standard Chartered Bank
12.2011 - Current
- Subject Matter Expert and Advisor on Retail onboarding CASA and Asset and Servicing.Process flow design and development across SCB Markets, Converting the Manual Credit under writing process in to automated decision engine with the help of Power curve tool, Designing the complex manual business process in to system work flow in using the In house BPM tools ; Working directly with Product owners and Business stakeholders to get the requirement and provide solution and design documents for the development agile team ; Facilitating requirement Grooming session and maintain product backlog and other requirements workshops ; Conducting requirements training sessions and developing best practices for product delivery ; Partnering with Development Leads to identify opportunities for better collaboration and process improvements.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Established policies and procedures that improved operational efficiency within the organization.
Associate Manager Private Banking Operation
SCB Bank
01.2009 - 11.2011
- Setting up operation Hub for Standard chartered Private Bank , Migration of process from various countries to Operation Hub in Chennai .
- Integration of AMEX bank with the SCB; Handling the CASA On boarding ,Servicing and Term deposit management team for PVB Clients across Markets; Handing service assurance management ,KPI ,KCSA and other MIS reporting to the countries; Preparing the Process DOI and training material for the users. Conversion of application and taking care of data migration process
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
Team Leader
SCB Jersey (UK)
01.2005 - 01.2009
- Processing end to end requirement for UK Off shore clients -account management, financial posting and other services requests
- Worked both in On shore & Offshore supporting the process
- Handling team of 15 members and providing training and support
- Supervised team members to confirm compliance with set procedures and quality requirements.
Senior Officer
SCB Branch – Chennai
- Worked as Officer in the front office and in the back office on handling all the Onboarding and Servicing for the Retail India Clients
Education
B.Sc. (Computer Science) -
Madras University
M.Sc (I.T) - undefined
Madras University
Skills
BPM Work flow and UI Design
Business Solution Design
Interface Orchestration
AGILE Methodology
IT Software Project Management
Application Programming
System Design & Implementation
Data Integration
API
Operations Management
Project Management
Business Development
Certification
SCRUM Certified
skillset
- BPM Tool
- MS office
- PL/SQL
- Oracle Database
- API
- Web service
Personal Information
- Date of Birth: 03/01/1980
Timeline
AVP – Product Owner
Standard Chartered Bank
12.2011 - Current
Associate Manager Private Banking Operation
SCB Bank
01.2009 - 11.2011
Team Leader
SCB Jersey (UK)
01.2005 - 01.2009
Senior Officer
SCB Branch – Chennai
B.Sc. (Computer Science) -
Madras University
M.Sc (I.T) - undefined
Madras University