Gopika Murali
Cyber Security Analyst
Pathanamthitta,KL
Summary
Cyber Security Analyst with professional experience from 01 June 2022 to present, specialising in Data Loss Prevention (DLP), email security, encryption, and database security across on-premises and cloud environments. Experienced in monitoring ServiceDesk queues, troubleshooting critical security issues, working with vendors and business teams, fine-tuning DLP rules, investigating DLP events, identifying potential data-leak sources, and implementing preventive actions. Familiar with PCI, HIPAA, NIST Cybersecurity Framework, and SOX requirements.
Overview
1
1
Language
4
4
years of professional experience
Work History
Cyber Security Analyst
PrimEra Medical Technologies Pvt. Ltd.
Hyderabad
06.2022 - Current
- Provide technical support for data protection technologies including DLP (on-premises and cloud), encryption for files/folders, laptop/desktop drives and email, database security, and email security modules.
- Support database security activities including Database Activity Monitoring and vulnerability management.
- Support email security across Exchange, IMAP, POP, SMTP, DNS, MIME, S/MIME, SPF, DKIM and DMARC technologies.
- Actively monitor ServiceDesk ticketing queues to ensure quality customer service, timely responses and reliable solutions within established Service Level Agreements (SLAs).
- Provide timely and consistent technical support for critical security issues and challenges.
- Work with vendors to troubleshoot and resolve technical issues.
- Work with business teams to identify and understand data flows across the organisation.
- Fine-tune DLP rules to reduce false positives and improve the effectiveness of DLP controls.
- Follow incident response workflows for DLP events and provide metrics to measure the effectiveness of insider risk management.
- Identify potential data leak sources and implement suitable preventive actions.
- Report critical anomalies to designated escalation points of contact.
Education
MSc - Computer Science (Cyber Security)
CUSAT University, IITM-K, Trivandrum
Trivandrum06-2022
BSc - Cyber Forensics
MG University, School of Technology and Applied Sciences, Pathanamthitta
Pathanamthitta06-2020
Higher Secondary Examinations - undefined
Board of Higher Secondary Examinations, Kerala, India, Pathanamthitta
Pathanamthitta, Kerala, India06-2017
Skills
- Data Loss Prevention (DLP) – On-Premises & Cloud
- DLP Discover, Trellix ePO
- Email Security – Exchange, IMAP, POP, SMTP, DNS, MIME, S/MIME, SPF, DKIM, DMARC
- Encryption – File/Folder, Endpoint Drive & Email
- Database Security & Vulnerability Management
- ServiceNow / ServiceDesk Ticketing
- DLP Incident Response & Event Handling
- DLP Rule Fine-Tuning & False-Positive Reduction
- Security Event Monitoring and Escalation
- Data Leak Identification & Prevention
- Incident Escalation Coordination
- Vendor Troubleshooting & Case Management
- Service Level Agreement (SLA) Management
- Data-Flow Analysis
- Data protection policy enforcement
- Information classification
- Access review support
ADDITIONAL INFORMATION
- Date of Birth: 25.01.2000
- Passport No.: W0257987
- Languages: English, Hindi, Malayalam, Tamil
Timeline
Cyber Security Analyst
PrimEra Medical Technologies Pvt. Ltd.
06.2022 - Current
Higher Secondary Examinations - undefined
Board of Higher Secondary Examinations, Kerala, India, Pathanamthitta
BSc - Cyber Forensics
MG University, School of Technology and Applied Sciences, Pathanamthitta
MSc - Computer Science (Cyber Security)
CUSAT University, IITM-K, Trivandrum