Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
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Gopika Satish

Hyderabad

Summary

Detail oriented Process Specialist with a strong focus on project management and quality assurance. Expertise in analyzing workflows and enhancing efficiency through collaboration and training initiatives.

Overview

4
4
years of professional experience

Work History

Process Specialist

Cognizant Technologies Solutions
Hyderabad
12.2023 - Current
  • Analyzed process to identify areas for improvement and efficiency in 7 workflows.
  • Assisted in training more than 20 agents on process compliance and best practices.
  • Managed project timelines and deliverables for process improvement initiatives.
  • Developed and maintained standard operating procedures for team operations of more than five workflows.
  • Supported quality assurance efforts by monitoring adherence to established processes, and maintained 95% quality or above week over week.
  • Resolved complex issues related to process development and implementation.
  • Documented operational procedures and best practices for all workflows under my queue.
  • Assisted in training over 20 personnel on new processes, methods, and techniques.
  • Reviewed client requirements to ensure accuracy of product specifications.
  • Audited processes weekly to ensure they are meeting established standards.

Content Editor

Safety Circle
Chandigarh
08.2021 - 08.2022
  • Edited content for clarity and accuracy according to brand guidelines.
  • Provided feedback to writers on style and content improvements.
  • Assisted in developing training materials for new editorial staff members.
  • Reviewed, edited and proofread content to ensure accuracy and quality standards were met.
  • Collaborated with designers, developers and other stakeholders in the production process of content pieces.
  • Modified technical documentation to simplified, reader-friendly information.

Education

Master of Arts - Journalism And Mass Communication

Lovely Professional University
Jalandhar, Punjab
05-2022

Bachelor of Arts - English Language And Literature

NSS College Ottapalam
Palakkad, Kerala
05-2020

Skills

  • Project management
  • Process improvement
  • Quality assurance
  • Training development
  • Team collaboration
  • Client relationship management

Accomplishments

  • Best Newcomer Award 2022
  • Best Performer Award 2023, 2024
  • Best SME Award 2025

Languages

English
First Language
Hindi
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2

Timeline

Process Specialist

Cognizant Technologies Solutions
12.2023 - Current

Content Editor

Safety Circle
08.2021 - 08.2022

Master of Arts - Journalism And Mass Communication

Lovely Professional University

Bachelor of Arts - English Language And Literature

NSS College Ottapalam

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Gopika Satish