Gourav Sharma
MECM & Intune Engineer
Gurgaon
Summary
Seasoned System Administrator with 6 year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Extensive experience designing and implementing patch management processes, operating system deployments, and software distribution using MECM & Intune. My expertise includes creating and maintaining complex task sequences, application packaging, and distribution using MECM & Microsoft Intune via O365. I am skilled in designing and implementing end-to-end operating system deployment processes, including image creation, task sequencing, and deployment strategies.
I am also adept at managing software updates, ensuring that all systems and applications are up-to-date and secure. I am responsible for monitoring patch compliance levels, providing regular reports to management and stakeholders, testing and validating patches and updates, and troubleshooting patching issues.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
SCCM/Intune Administrator
Concentrix
02.2021 - Current
- Designed & Implemented Patch management processes
- Devised scripts and automation tools to improve system efficiency.
- Troubleshooting OS deployments, working with Task sequences & managing boot images.
- Provided extended solutions for Cloud management Gateway setup & modifying issues.
- Managed & monitored co-management workloads for Cloud based deployment with Intune.
- Administered & configured Mobile devices for enterprise users with Intune standalone & Hybrid (SCCM integrated with Intune)
- Providing support to clients for administering deployment of compliance & configuration policies to company & user owned mobile devices.
- Managing Software distribution for version upgrades using ADR.
- Developed and documented network policies, procedures and standards.
- Maximized system availability through development and testing of contingency plans.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
Live Sound Engineer
Wizcraft
01.2017 - 08.2020
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Prepared for recording sessions by selecting and setting up microphones.
- Regulated volume level and sound quality during recording sessions.
- Set up and broke down sound board, speakers, microphones and ear buds at each event.
- Operated sound consoles and managed audio content through effective mixing and editing.
- Checked all technical equipment to make sure it was functioning properly and performed troubleshooting to alleviate issues.
- Maintained working knowledge of flying and stacking speaker systems and digital and analog mixing systems.
- Recorded speech and music in digital formats.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Set up and tested equipment prior to events, broadcasts, and recordings.
Active Directory Administrator
KonceptnDesigns
01.2018 - 01.2020
- Performed software installations and OS upgrades to support layered software packages.
- Implemented standard software and hardware to promote server data integrity.
- Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
- Provided technical interpretation regarding network, software, configuration and architecture oversight.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Orchestrated integration and communication of software upgrades.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Developed modification program to determine compatibility with various software.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Integrated and updated software products to boost system compatibility.
- Configured and tested Windows Server operating systems with roles features.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
Technical Support Engineer
Sutherland Global Services
06.2016 - 11.2017
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented faults and bugs for referral to development staff for use in updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Designed tailored engineering solutions for customers based upon key requirements.
- Gathered trend data from customer calls and interactions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Researched new tactics to better hone responses and shorten remediation times.
- Performed root cause analysis of reported issues to enact corrections.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Punjab Technical University
Jalandhar, India 08.2010 - 05.2015
Associate of Science - Sound Engineering
School of Audio Engineering, SAE
Chennai, India 03.2015 - 03.2017
Skills
Microsoft Intune, Office 365
undefinedCertification
Azure Fundamentals AZ 900
Timeline
Azure Fundamentals AZ 900
08-2022
SCCM/Intune Administrator
Concentrix
02.2021 - Current
Active Directory Administrator
KonceptnDesigns
01.2018 - 01.2020
Live Sound Engineer
Wizcraft
01.2017 - 08.2020
Technical Support Engineer
Sutherland Global Services
06.2016 - 11.2017
Embedded systems design
06-2016
Associate of Science - Sound Engineering
School of Audio Engineering, SAE
03.2015 - 03.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
Punjab Technical University
08.2010 - 05.2015
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