Gourav Upadhyay

• Communicated regularly with customers to build rapport and maintain customer satisfaction.
• Delivered exceptional customer service by resolving issues promptly, leading to positive feedback from clients and repeat business.
• Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
• Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
• Reduced bad debt losses through diligent monitoring of accounts receivable and timely follow-up with team members & customers.
• Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Streamlined workflow for increased productivity through effective task management.
• Managed 0 to 6 bucket collections and allocated tasks to field teams.
• Responsible for field collections by team in 3 cities.
• Supervised Field Collection Executives to improve collection performance.

Main Project features: Madhya Pradesh Madhya Kshetra Vidyut Vitaran Company Limited (MPMKVVCL) as a part of distribution system strengthening is implementing IPDS & DDUGJY under M.P, Govt of India initiative. N_Arc has been approved as a project management agency by PFCCL for Bid Process Management, Project Monitoring, Site Quality Assurance, Reporting and Project Co-ordination/Project Contract Management. Also assisting MPMKVVCL/PFCCL in timely up-dation of Job Profile:

• Streamlined project timelines by effectively coordinating with cross-functional teams and implementing efficient scheduling practices.
• Developed strong relationships with clients through clear communication channels to address concerns promptly and maintain trust throughout the project lifecycle.
• Ensured a seamless transition between project phases by facilitating effective handovers between teams, resulting in minimal delays or disruptions.
• Cultivated a culture of continuous improvement within the team by leading post-project reviews focusing on lessons learned and areas of growth.
• Provided review of design modifications and requests for clarification.
• Confirmed that construction progressed as scheduled and in compliance with contract specifications.
• Prepared SLDs, cabling diagrams, and routes.
• Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
• Managed budget, scheduling, quality assurance, safety compliance and coordination of construction trades and contractors.
• Identified any key changes to project that could affect cost, completion date and customer relationship.
• Supervised survey and proposal for 33kV, 11kV, and LT lines, and DTR.
• Ä Prepare BOQ, BOM of Feeder.
• Project Planning and Preparation for new work.
• Preparation of Project drawings using AutoCAD 2014.
• Prepares DPRs for project in power distribution

Projects : DDUGJY Projects Gwalior Region

Job Profile:

• Checked technical designs and drawings for adherence to standards.
• Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
• Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
• Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
• Delivered projects on time and within budget constraints by effectively managing resources, schedules, and risks.
• Developed comprehensive project plans outlining objectives, scope of work, scheduling timelines, budget allocations, quality control measures, and risk management strategies.
• Troubleshot on-site issues promptly using analytical problem-solving skills resulting in minimal delays to the overall schedule.
• Read and interpreted blueprints, diagrams, and schematics to correctly coordinate work.
• Coordinated materials delivery and organization to maintain smooth flow of work.
• Negotiated schedules, work plans, and payment structures with subcontractors.
• Used AutoCAD to create SLDs, Cabling diagrams, cabling routes designs.
• Evaluation of Bill of Quantities.
• Prepares DPRs for project in power distribution.
• Supervised surveys of 33kV, 11kV lines, DTR, and LT lines.

• Collaborated with cross-functional teams to troubleshoot complex electrical issues, resulting in increased efficiency and productivity.
• Participated in internal audits to assess compliance with established policies, procedures, and regulatory guidelines concerning electrical maintenance engineering operations.
• Maintained strong vendor relationships to ensure timely delivery of replacement parts and support services when needed.
• Coordinated and scheduled physical inventories of assigned areas to adjust inventory levels as appropriate.
• Managed vendor negotiations for competitive pricing agreements, leveraging economies of scale to achieve cost savings across the organization.
• Enhanced supplier performance through regular evaluations, fostering long-term relationships and driving continuous improvement efforts.
• Developed and executed cost reduction initiatives by identifying areas of improvement in the end-to-end supply chain process, ultimately increasing profitability.
• Developed comprehensive KPI reporting systems to track supply chain performance metrics, enabling data-driven decision-making for improvements in operational efficiency.
• Negotiated contracts with suppliers and customers.
• Streamlined procurement processes by implementing a centralized purchasing system, reducing lead times and costs.
• Tracked KPIs to generate reports for supply chain performance.