Goutham Raj G
Senior associate (Insurance Company)
Bangalore,KA
Summary
Accomplishing set goals as Senior Associate at Allstate Insurance Private Limited, adept in data analytics and fostering teamwork, significantly improved project delivery times through process enhancements. Skilled in customer engagement and problem-solving, demonstrated by a track record of enhancing client relationships and successfully leading cross-functional teams.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Senior Associate (Trainer)
Allstate Insurance Private Limited
Bengaluru
10.2022 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Trained and mentored 68 new personnel hired to fulfill various roles.
- Developed training materials for new associates, improving onboarding effectiveness and knowledge retention.
- Collaborated with IT to implement new software tools that optimized workflow management and reporting accuracy.
- Conducted performance reviews and provided constructive feedback to drive team accountability and growth.
- Developed effective improvement plans in alignment with goals and specifications by conducting Process Knowledge Test on monthly basis
Customer Service Executive
Alorica
02.2022 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Digital Interaction Advisor
24/7 AI
05.2020 - 01.2022
- Implemented responsive designs for seamless user experiences across various devices, increasing mobile traffic and engagement.
- Developed customized digital strategies to meet specific client needs and goals, resulting in increased engagement.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Education
BBA - Business Administration
Rabindranath Tagore University (Distance)
Bengaluru, India 05.2001 -
No Degree - NIOS Board
Radiant School of Learning (12+)
Bengaluru, India 05.2001 -
No Degree - NIOS Board
Radiant School of Learning (10)
Bengaluru, India 05.2001 -
Skills
MS Office
Computer Skills
Customer Engagement
Problem-Solving
Multitasking Abilities
Time management abilities
Teamwork and Collaboration
Travelling
Love travelling around the world and exploring new places, food and people
Timeline
Senior Associate (Trainer)
Allstate Insurance Private Limited
10.2022 - Current
Customer Service Executive
Alorica
02.2022 - 09.2022
Digital Interaction Advisor
24/7 AI
05.2020 - 01.2022
BBA - Business Administration
Rabindranath Tagore University (Distance)
05.2001 -
No Degree - NIOS Board
Radiant School of Learning (12+)
05.2001 -
No Degree - NIOS Board
Radiant School of Learning (10)
05.2001 -