Govarthana Mohandoss
Coimbatore , Tamilnadu
Summary
- Results-driven professional specializing in travel logistics management and client relations. Demonstrates exceptional attention to detail and proactive problem-solving skills, ensuring seamless service delivery. Strong background in travel operations with proven ability to work independently and exceed expectations. Quick learner with proficient computer skills, enhancing overall efficiency.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert
Pickyourtrail
Chennai
06.2022 - Current
- Conducted training sessions for new team members on best practices.
- Monitored feedback from clients to refine service delivery and support strategies.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Provided expert guidance to clients on personalized travel planning and itineraries.
- Managed relationships with suppliers to ensure seamless service delivery.
- Collaborated with product teams to enhance user experience through customer feedback.
- Experienced in both operations and concierge process.
- Experienced handling various sources, sites and vendor to cater client with their requirement. Helped clients resolve problems before, during and after travel.
- Coordinated successful tours of areas such as Thailand , Dubai , Singapore and Maldives for as many as averaging 60+ guests in each groups.
- Handled all aspects of clients bookings, including airfare, car rental reservations and hotel accommodations.
- Handled a b2b product named " Fluid" with 30+ accounts and 1000+ employee's travel requirements which includes both domestic and international travel inclusive of ( Flights, Hotels, Trains , Cab, insurance, Visa's etc.) on regular basis,
- Completed 100+ flights and 100+ hotels bookings to according to Client requirements.
- Took payments via credit and debit cards, and handled all sensitive information with professionalism and discretion.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
- Scheduled meeting with customers to determine specifications and preferences and curate travel plans.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Achieved outstanding customer satisfaction through effective team management.
Associate Technical Recuriter
Aveto Consulting
Bangalore
11.2021 - 05.2022
- Sourced profiles from various job boards according to the job requirements have experience in end to end recruitment process
- Participated in team-building activities to enhance working relationships
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Conducted pre-interviews for first stage of hiring process.
- Gathered and input data from various recruiting efforts.
Education
Higher secondary -
Infant Jesus School
PalladamMar 2018
Bachelor of Science - Computer Science
P.S.G College of Arts & Science
CoimbatoreJun 2021
Skills
- Decision making
- Team leadership
- Multitasking
- Problem solving
- Effective communication
- Project management
- Customer relationship management
Accomplishments
- Performer of the Month for Oct 2022 - For Delivery error free service for 100+ Pax in once MICE group.
- Nominated as Top perfomer of the quarter - ond 2024
Hobbies
- Football
- Travelling
- Adventure Sports
- Gaming
Languages
- Tamil
- English
Qualities
- Hard Working
- Self Motivated
- Leadership
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Subject Matter Expert
Pickyourtrail
06.2022 - Current
Associate Technical Recuriter
Aveto Consulting
11.2021 - 05.2022
Higher secondary -
Infant Jesus School
Bachelor of Science - Computer Science
P.S.G College of Arts & Science
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