Govind Belwani
Hyderabad
Summary
Experienced senior professional with 15+ years of diverse expertise in Healthcare IT Operations, Process Excellence, and Client Management. Demonstrated leadership in overseeing large-scale healthcare IT implementations, managing technical support teams, and executing integration projects. Strong background in HL7, EHR systems, and ITIL-based service delivery for efficient and effective healthcare technology solutions. Professional with extensive experience in managing organizational knowledge and driving impactful initiatives. Adept at implementing knowledge-sharing systems that improve efficiency and collaboration within teams. Known for adaptability and reliability in dynamic environments, leveraging skills in data management and strategic planning.
Overview
17
17
years of professional experience
2016
2016
years of post-secondary education
4
4
Certifications
Work History
Knowledge Manager
Sutherland
10.2023 - 05.2025
- Company Overview: Client: NextGen
- Promoted a knowledge-sharing culture across departments.
- Facilitated knowledge transfer and documentation of tacit knowledge.
- Managed KM tools including Confluence, SharePoint, and Help Tree.
- Supported onboarding, upskilling, and ongoing learning initiatives.
- Client: NextGen
- Developed comprehensive training materials for new hires, improving onboarding efficiency and reducing ramp-up time.
- Increased collaboration among teams by creating cross-functional platforms for sharing expertise and best practices.
- Promoted employee engagement in knowledge sharing activities through incentives such as recognition programs and rewards systems.
- Improved knowledge management processes by identifying gaps and implementing effective solutions.
- Streamlined information flow within the organization through development and implementation of robust knowledge repositories.
- Optimized search functionality within internal databases, enabling faster access to relevant information for users.
- Implemented feedback mechanisms to gather user insights, driving continuous improvement in knowledge management initiatives.
Sr. Deployment Specialist
Sutherland
03.2022 - 09.2023
- Company Overview: Client: NextGen
- Upgraded servers and applied EHR-related patches and hotfixes.
- Developed and maintained a comprehensive knowledge base.
- Implemented EHR ancillary apps like Rosetta and NGS Communication Services.
- Established a quality management system for deployment operations.
- Client: NextGen
Integration Team Manager
Sutherland
02.2020 - 03.2022
- Company Overview: Client: Allscripts
- Led a 24x7 integration support team post server migrations.
- Managed document repositories across five departments.
- Drove project transitions, training, and stakeholder documentation.
- Ensured compliance through CMMI Level 5 quality mechanisms.
- Client: Allscripts
Interface Analyst / Quality Analyst
Sutherland
02.2011 - 02.2020
- Company Overview: Client: Allscripts
- Integrated EHR systems with external healthcare applications.
- Conducted audits, created SOPs, and handled escalation root causes.
- Developed training materials and led continuous process improvement.
- Client: Allscripts
Process Associate
Genpact
05.2010 - 09.2011
- Collaborated on cross-functional process reviews and enhancements.
Customer Service Professional
Sitel
11.2009 - 04.2010
- Responded to customer inquiries on products and services via call and email.
Associate Software Engineer
AppLabs
03.2008 - 04.2009
- Contributed to system analysis, documentation, testing, and platform support.
Education
MBA - Healthcare Services Management
Sikkim Manipal University
B.Tech - Electrical, Electronics & Communications
P. Indira Reddy Memorial Engineering College
Skills
Process Excellence (CMMI)
Technical Program Management
IT Implementations & Support (ITSM)
Client Relationship Management
Performance & Change Management
Service Delivery Leadership (ITIL 4)
Certification
Business Analytics, IIM Kozhikode, 08/01/20
Timeline
Knowledge Manager
Sutherland
10.2023 - 05.2025
Sr. Deployment Specialist
Sutherland
03.2022 - 09.2023
Integration Team Manager
Sutherland
02.2020 - 03.2022
Interface Analyst / Quality Analyst
Sutherland
02.2011 - 02.2020
Process Associate
Genpact
05.2010 - 09.2011
Customer Service Professional
Sitel
11.2009 - 04.2010
Associate Software Engineer
AppLabs
03.2008 - 04.2009
B.Tech - Electrical, Electronics & Communications
P. Indira Reddy Memorial Engineering College
MBA - Healthcare Services Management
Sikkim Manipal University