Kumaran Shanmugam
Knowledge Manager
Hyderabad,TS
Summary
Dedicated and results-driven Knowledge Manager with a proven track record in developing and implementing comprehensive knowledge management systems and processes through a strategic project management approach. Expertise in collaborating with diverse teams across various industries to foster a culture of continuous learning, collaboration, and knowledge sharing. Committed to enhancing organizational efficiency by leveraging innovative AI enabled solutions that drive engagement and improve information accessibility.
Overview
18
18
years of professional experience
1
1
Certification
4
4
Languages
Work History
Knowledge Manager
Novartis
05.2023 - Current
- Managing and designing of centralized knowledge repository for Novartis brands in collaboration with the IT team and the KM platform vendor for developing knowledge zones structure, designing taxonomy, and troubleshooting end user issues
- Driving the continuous improvement efforts of the Knowledge management practice which involves knowledge zone audits of metadata, content life cycle, process standardization
- Promote knowledge sharing across the firm through in collaboration with the Knowledge Owners and Knowledge Leads through newsletters, webinars and awareness campaigns
- Managing Stakeholders requirements through effective communication, collaboration and project planning to deliver value
- Managing AI integration and implementation with in the Knowledge Management platform in collaboration with multiple stakeholders
- Setting up cadence with multiple stakeholders in firm to gather and disseminate information. e.g. monthly usage report from IT team, monthly meeting with Knowledge Leaders and Knowledge Managers for new content development, etc.
- Reporting KM metrics to the Key stakeholders on a quarterly basis to track the progress of knowledge sharing and drive actions from the insights generated
Analyst to Knowledge Manager
DuPont Sustainable Solutions
12.2012 - 04.2023
- Managing Knowledge Management process which involves knowledge capture, content sanitization, metadata update, quality review and content publishing
- Managing and designing of centralized knowledge repository, practice and industry sites of the firm in collaboration with the IT team for developing knowledge pages, creating libraries and designing taxonomy
- Promote knowledge sharing across the firm through videos, newsletters, webinars and awareness campaigns
- Managing Stakeholders requirements through effective communication, collaboration and project planning to deliver value
- Managing AI integration and implementation with in the Knowledge Management platform in collaboration with multiple stakeholders
- Setting up cadence with multiple stakeholders in firm to gather and disseminate information. e.g. monthly usage report from IT team, monthly meeting with Knowledge Leaders and Knowledge Managers for new content development, etc.
- Reporting KM metrics to the Key stakeholders on a quarterly basis to track the progress of knowledge sharing and drive actions from the insights generated
Procurement Specialist
DuPont
04.2009 - 11.2012
- Evaluation and selection of suppliers in terms of quality, service, cost and capability
- Deliver End to End Purchase order management
- Identify and drive continuous improvement in MRO supplier selection policy
- Negotiate and delivers savings to meet business requirements and S&L objectives
Customer Service Executive
IndusInd Bank
01.2008 - 01.2009
- Ensuring high responsiveness to customer’s problems. Act in their best interest by providing timely and qualitative resolution to their issues.
- Anticipating customer needs and offering tailored solutions to Cross Sell financial products
- Training sales team on new products
- Operations (Scrutiny of all AOFs for compliance to KYC norm, Control of deliverables and locker)
Education
MBA - Marketing And Operations
Bharathiar University
Coimbatore01.2008
Bachelor of Engineering - Civil
Anna University
Chennai 04.2001 -
Skills
Knowledge Management
Accomplishments
- Project Managed AI enabled search in the KM platform at Novartis
- SharePoint Account and Project Workspaces Implementation
- dss+ Knowledge Online portal design and implementation
- Standard Framework for Practice & Industry Pages
Certification
Project Management Professional
Interests
Photography, Gardening
Timeline
Knowledge Manager
Novartis
05.2023 - Current
Project Management Professional
04-2013
Analyst to Knowledge Manager
DuPont Sustainable Solutions
12.2012 - 04.2023
Procurement Specialist
DuPont
04.2009 - 11.2012
Customer Service Executive
IndusInd Bank
01.2008 - 01.2009
Bachelor of Engineering - Civil
Anna University
04.2001 -
MBA - Marketing And Operations
Bharathiar University
DECLARATION
I hereby declare that the above-mentioned information is accurate to the best of my knowledge and belief
Signature: Kumaran Shanmugam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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TOOLS
- SharePoint
- MS Office
- CoPilot
- Salesforce