Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeyabaskar Shanmugam

Coimbatore

Summary

Results-oriented professional skilled in knowledge management and customer service. Strong background in data analysis and network troubleshooting, with a track record of achieving improved service delivery through effective collaboration and problem resolution.

Overview

6
6
years of professional experience

Work History

Knowledge Manager

TechnipFMC
Bangalore
08.2023 - Current
  • Developed knowledge management strategies to enhance information sharing across teams.
  • Created and maintained documentation for processes and best practices.
  • Collaborated with departments to identify knowledge gaps and resources needed.
  • Created and maintained comprehensive Knowledge Management databases.
  • Worked closely with IT personnel in order to ensure proper integration of new technologies into the organizational infrastructure.
  • Generated reports detailing usage statistics of the organizations' various Knowledge Management platforms.
  • Maintained records of all documents stored within the organization's electronic repository.

Team Leader - Service Delivery

TechnipFMC
Bangalore
08.2022 - 08.2023
  • Coordinated service delivery processes to ensure timely customer support.
  • Assisted team members in resolving customer inquiries and issues.
  • Communicated effectively with clients to gather feedback on service quality.
  • Provided training and orientation for new team members on operational procedures.
  • Monitored daily operations to identify areas for improved efficiency and effectiveness.
  • Analyzed customer data using various tools such as spreadsheets and databases, in order to identify trends or patterns that could be used to improve services offered.
  • Established strong working relationships with customers by providing exceptional customer service.
  • Communicated effectively both verbally and written with internal stakeholders regarding any changes or updates related to services being delivered.

Technical Support Engineer

TechnipFMC
Bangalore
10.2020 - 08.2022
  • Assisted customers with technical issues via phone and email support.
  • Documented troubleshooting steps and resolutions in the ticketing system.
  • Followed up with customers to ensure satisfaction with solutions provided.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Created user accounts in Active Directory while maintaining proper security protocols.

Network Support Engineer

IWG Regus Workspace
Bangalore
11.2019 - 09.2020
  • Assisted in troubleshooting network connectivity issues for clients.
  • Provided support for hardware and software installation in office environments.
  • Documented technical procedures to facilitate team knowledge sharing.
  • Monitored network performance to identify potential disruptions or outages.
  • Responded promptly to user requests for assistance with any type of networking issue.
  • Deployed wireless networks at various locations across the organization's premises.
  • Collaborated with other departments within the organization when needed on projects involving networking infrastructure.

Education

Master of Engineering - Embedded And Real Time Systems

PSG College of Technology
Coimbatore
06-2018

Skills

  • Knowledge management
  • Data analysis
  • Network troubleshooting
  • Active directory
  • ITIL framework

Timeline

Knowledge Manager

TechnipFMC
08.2023 - Current

Team Leader - Service Delivery

TechnipFMC
08.2022 - 08.2023

Technical Support Engineer

TechnipFMC
10.2020 - 08.2022

Network Support Engineer

IWG Regus Workspace
11.2019 - 09.2020

Master of Engineering - Embedded And Real Time Systems

PSG College of Technology

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Jeyabaskar Shanmugam