Gowri Sridharan

Results-driven Accounts and Customer Service Professional with extensive experience in financial analysis, accounts management, and administrative support. Demonstrated ability to enhance operational efficiency and reduce costs while ensuring compliance and timely payments. Proficient in communication, conflict resolution, and team coordination, with a strong track record in airline services and senior associate roles. Aiming to leverage expertise in a stable accounts, admin, or non-voice customer support position within a reputable organization near Sriperumbudur/Chennai or in a flexible remote environment.

• Managed boarding and deplaning for 100+ flights/month, ensuring high customer satisfaction and on-time departures.
• Developed a new baggage handling system, reducing delays and errors by 80%.
• Trained and mentored new staff, improving team efficiency and operational performance.
• Earned multiple commendations from both passengers and management for service excellence and quick problem-solving.
• Designed and rolled out an emergency response training program, enhancing response time and team readiness.
• Coordinated with operations for efficient aircraft turnaround, boosting punctuality.
• Supported implementation of self-check-in kiosks and automated baggage tech, improving experience and cutting costs.
• Maintained precise documentation of all ground operations and transaction records.