Gowtham A
Coimbatore,TN
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Relationship Manager, Banking Operations & Sales
City Union Bank
Kumbakonam , Tamil Nadu
04.2021 - 01.2022
- Being a Relationship manager in City Union Bank I had experience in handling cash,RTGS, NEFT, payment, demand draft, KYC updating,account opening,outward clearing of cheque etc.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Supported branch manager with team initiatives, resulting in increase of new business.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Transcended requirements on consistent basis to satisfy customers.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
Education
MBA - Marketing
08.2018 - 08.2020
Bachelor of Arts - Biotechnology
07.2014 - 05.2017
Skills
New business generation
Service support
Strategic selling
Cash Handling
Certification
Marketing Management I,University of Illinois,Urbana-Champaign, Coursera
Additional Information
Projects
Impact of GST on small and medium business entities
Focused on Challenges faced by them in filing the gst returns
Intern at BIGBAZAAR FUTURE RETAIL
May 2019-July2019
A study on The Service Quality effect on customer satisfaction and their Behavioural Intentions
Certifications
- Marketing Management I,University of Illinois,Urbana-Champaign, Coursera
- Brand Management University of London, Coursera
- Short term Post Graduation Professional Program,HELP University Malaysia
Timeline
Relationship Manager, Banking Operations & Sales - City Union Bank
04.2021 - 01.2022
KCT Business School - MBA, Marketing
08.2018 - 08.2020
Nehru Arts And Science College - Bachelor of Arts, Biotechnology
07.2014 - 05.2017