Summary
Overview
Core Competencies
Work History
Timeline
Accomplishments
Education
Interests
Work Preference
AssistantManager

Gowtham A

Cyber Security Lead
Pondicherry,PY

Summary

Cybersecurity professional with 10+ years of experience, including over 8 years specializing in Security Operations Center (SOC) environments, incident response, and threat management. Proficient in SIEM, EDR, and threat intelligence platforms, with hands-on expertise in tools like Azure Sentinel, Microsoft Defender for Endpoint, and Anomali ThreatStream.

Known for a strong blend of technical skills, team leadership, and a customer-centric approach. I collaborate effectively across functions to strengthen security posture, reduce risk, and drive operational excellence.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Core Competencies

  • SOC Operations & Incident Response
    Azure Sentinel, MSIRP Lifecycle, Endpoint Security (MDE, SEP), Threat Hunting, Email Security (Abnormal), Malware/DDoS Mitigation
  • Security Tools & Platforms
    Microsoft Defender for Endpoint, Symantec SEP, McAfee (ePO, ENS, Move, Agent), Abnormal Security, Anomali ThreatStream, ServiceNow
  • Operational Expertise
    SLA-driven Ticket Handling, Remote Endpoint Troubleshooting, Policy Configuration, Antivirus Deployment & Maintenance
  • Communication & Reporting
    Security Dashboards, Stakeholder Reporting, Cross-team Escalation Management, Client & Vendor Coordination
  • Leadership & Soft Skills
    Team Management (Led 11 Members), Training & Mentoring, Process Optimization, Incident Drill Participation, Customer Engagement

Work History

Project Lead – SOC Operations (Air Canada Project)

Hexaware Technologies
Chennai, Tamilnadu
09.2023 - Current
  • Monitor and triage security incidents via Sentinel, MDE, and Anomali ThreatStream.
  • Act as SOC-stakeholder liaison, ensuring incident handling meets SLA and communication standards.
  • Lead phishing investigations and drive proactive threat detection.
  • Conduct MSIRP drills and incident reviews to enhance readiness.
  • Deliver threat metrics and executive-level security reporting.

Customer Success Engineer / TSE

McAfee Software India Private Limited, Trellix
Bengaluru, Karnataka
02.2021 - 09.2023
  • Managing service requests of enterprise security (McAfee) and providing remote support within internal SLA for clients
  • Responding to end-user support requests and patiently walking individuals through basic troubleshooting tasks.
  • Keeping up-to-date with industry trends and developments.
  • Train and mentor L1 technicians and new joiners.
  • Assist team members technical/process vise on difficult cases to move them forward.
  • Troubleshooting on McAfee applications such as EPO, Agent, ENS, and EPO (SaaS)
  • Analyze threat to determine techniques, tactics, and procedures (TTPs) of Threat Actors, including detailed technical analysis of the TTPs.
  • Handling security vulnerabilities and threat outbreaks and managing AV clients.
  • Debugging communication issue between Endpoint and EPO Console
  • Assist customers in automating various administrative tasks and trigger alert/notification emails for suspicious activity.
  • Performing restore activities on McAfee EPO server down, critical issues, SQL Database restore, and Backup and Migration activity.
  • Recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.
  • Work with Advanced engineering team for bug fixing and product enhancement.
  • Accountable for customer escalations and drive them internally to a speedy resolution while ensuring that customers are kept fully informed of progress throughout the escalation.

Senior Technical Support Engineer

CONCENTRIX TECHNOLOGIES PVT LTD, SYNNEX CORPORATION
Chennai
08.2016 - 02.2021
  • Managing tickets of enterprise security (Symantec Endpoint Protection) and providing remote support within internal SLA for clients
  • Handling host & server-based security concerns with virus outbreaks
  • Guiding customers in designing SEP architecture, deployment of SEP clients, configuration of security policies and security event analysis
  • Research client's issues in timely manner and follow up with customer with recommendations and action plans
  • Experienced in Providing security fundamentals and preventing threat like virus, malware, Spywares, Trojans, DDOS attack in customer's environment
  • Blacklisting and Whitelisting the files based on File fingerprint, cert and file location
  • Experienced in identifying, containing, eradicating and recovering from security incidents
  • Provide security monitoring, events analysis, mitigation suggestions and working with Security Response team for RCA.
  • Experienced in Installing, configuring & maintaining the Symantec endpoint protection Anti-virus software.

Technical Support Agent

SUTHERLAND GLOBAL SERVICES, DLF IT Park
Chennai
06.2015 - 08.2016
  • I possess abundance of experience dealing with inbound and outbound calls to aid UK-based customers with their technical difficulties. Furthermore, I have effectively overseen email queue to offer assistance to Acer team. My expertise in managing different types of queues is exceptional.

Customer Relation Officer

HGS – HINDUJA GLOBAL SOLUTIONS LTD
Chennai
07.2013 - 06.2014


  • Responsible for dealing with customer relevant queries, complaints and request for information on products and services.
  • Managed over 150+ customer calls per day

Timeline

Project Lead – SOC Operations (Air Canada Project)

Hexaware Technologies
09.2023 - Current

Customer Success Engineer / TSE

McAfee Software India Private Limited, Trellix
02.2021 - 09.2023

Senior Technical Support Engineer

CONCENTRIX TECHNOLOGIES PVT LTD, SYNNEX CORPORATION
08.2016 - 02.2021

Technical Support Agent

SUTHERLAND GLOBAL SERVICES, DLF IT Park
06.2015 - 08.2016

Customer Relation Officer

HGS – HINDUJA GLOBAL SOLUTIONS LTD
07.2013 - 06.2014

B.E - Electronic & Communication Engineering

P.R.Engineering College
01.2008 - 04.2012

Accomplishments

  • Spearheaded incident response and root cause analysis across critical SOC environments.
  • Led a team of 11, ensuring consistent performance, upskilling, and process adherence.
  • Recognized as Best Employee across all companies and Best Performer of the Quarter at McAfee.
  • Delivered consistent SLA compliance and stakeholder satisfaction through structured reporting.

Education

B.E - Electronic & Communication Engineering

P.R.Engineering College
Tanjore
01.2008 - 04.2012

Interests

Badminton, Gardening, YouTube (Tech & Entertainment), Music

Work Preference

Work Location

RemoteHybrid
Gowtham ACyber Security Lead