Gowtham Arumugam
Banking
Coimbatore
Summary
Outstanding contribution award from IDFC bank Ltd in the months of August and November 2018
Winner under Highest M0 Category in February 2020 from IDFC First bank Ltd
Second Runner Up and Outstanding Busy performance award from IDFC First bank Ltd in TN Titans Contest in January 2021
Winner of retail assets
X-SELL Contest from IDFC First Bank Ltd
Best Performance - HH BO Award from IDFC First Bank Ltd
Overview
10
10
years of professional experience
1
1
Language
Work History
Relationship Manager
AU Small Finance Bank
10.2023 - 03.2025
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Relationship Officer
Idfc First Bank
03.2018 - 10.2023
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
Officer
Indusind Bank
03.2016 - 03.2018
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Assistant Manager
ING Vysya Bank ( Presently Kotak Mahindra Bank
03.2015 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
SSC -
SRSI Matriculation Higher Secondary School
Mettupalayam HSC -
SRSI Matriculation Higher Secondary School
Coimbatore B.com -
Kongunadu Arts And Science College
Coimbatore 2014
Skills
Customer relationship management
Timeline
Relationship Manager
AU Small Finance Bank
10.2023 - 03.2025
Relationship Officer
Idfc First Bank
03.2018 - 10.2023
Officer
Indusind Bank
03.2016 - 03.2018
Assistant Manager
ING Vysya Bank ( Presently Kotak Mahindra Bank
03.2015 - 03.2016
SSC -
SRSI Matriculation Higher Secondary School
HSC -
SRSI Matriculation Higher Secondary School
B.com -
Kongunadu Arts And Science College
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