Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Languages
Timeline
Generic
Gowthami E

Gowthami E

Chennai

Summary

Self-Motivated, Meticulous and resourceful operations professional with 10+ years experience and desire to take on new challenges, excelling at prioritizing, multi-tasking and following through to achieve project goals. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supply Chain Analyst

Citicorp Services India Pvt Ltd
Chennai
12.2021 - Current
  • Drove client escalations to resolution by engaging directly with Business Users.
  • Collaborated with other departments to resolve payment and invoice related issues in a timely manner.
  • Preparation of tracker and Decks on monthly basis to present to the stakeholders on our rejections and payment status.
  • Performed rejection analysis to understand the key pain points and educate the business users on same to avoid such rejctions and have a seamless processflow.
  • Identified inefficiencies within the process and implemented strategies resulting in improved performance.
  • Established and maintained strong relationships with internal stakeholders and external partners to ensure alignment of supply chain objectives.
  • Developed training materials for new employees on how to process payments correctly.
  • Maintained high-volume workload within fast-paced environments and consistently met performance benchmarks.
  • Assisted customers with inquiries regarding their payment status and invoice rejection reason.
  • Reviewed, analyzed and prepared payments for accuracy and completeness prior to processing.

Duplicate Payment Detection Analyst - Supply Chain Operations

Citicorp Services India Private Ltd
Chennai
11.2020 - 04.2021
  • Assisted in Migrating the duplicate payment detection process
  • Handled end to end payment monitoring for the entire organisation to determine the accuracy and check for duplicates of payments made or going to be made by the company
  • Examined case histories and analysed transactions to resolve overpaying that prevented escalation to management
  • Made sound decisions based on a combination of analysis, experience, and judgment, then proactively sought consent when needed
  • Well versed in the application used to track, monitor duplicate payments and inputs given based on observation to improvise the application to be more efficient
  • Preparation of tracker for the duplicates identified and following up the same until recovery
  • Responsible to prepare daily performance metrics and report the same to senior management on the dashboard also responsible in training new recruits on the process
  • Prioritising client's needs based on the severity and ensure appropriate measures are assigned to handle the situation
  • Worked collaboratively to identify and assess escalations to avoid repetition of same issues
  • Worked as liaison between business users and the processing team to understand the functionality and communicate effectively.

Senior Analyst - Account Maintenance Singapore

Citicorp Services India Private Ltd
Chennai
02.2015 - 11.2020
  • Perform complete check of KYC documents and Customer Due Diligence
  • Assessment of customers profile with internal & external sources
  • Determined and implemented additional steps, validating KYC risk compliance based on research of customer records, verification of account purpose and legitimacy, analysis of transaction activity
  • Prepared suspicious transaction reports post assessing suspicious account activities
  • Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures
  • Monitoring of transactions for strict SLA and quality standards are met, Daily Huddle conducted to appreciate achievements, discuss challenges and solutions
  • Ensure that all transactions comply with Monetary Authority of Singapore (MAS) and processed within the TAT
  • Validation of the CRS & FATCA forms to mark and tag individuals under their respective Tax Residences
  • Thorough knowledge in checking and interpreting the Legal documents & Consistent in maintaining accuracy of 98.9% in overall process.

Process Associate

Royal Bank of Scotland
Chennai
05.2013 - 12.2014
  • Responsible to create new corporate accounts post verifying the forms submitted and necessary background checks for the EMEA region
  • Handled allied products like Netting and SEPA
  • Good experience in account opening, maintaining & closing the same upon request
  • Necessary checks and recons as per the checklist and daily activities

Education

MBA - Finance -

Loyolla College, Pondicherry University
12.2018

B.Com - Corporate Secretaryship -

MOP Vaishnava College For Women
Chennai, India
04-2013

Skills

  • Problem Solving
  • Analytical Thinking
  • Client Service
  • Stakeholder Management
  • Request Prioritization
  • Escalation Handling
  • Business Analysis
  • Time Management
  • Written and verbal communication

Certification

  • IIBA - CBAP Trained-Business Analysis Certified Professional, TrainSmart Academy, 08/2023
  • Agile Simulation from Knolskape, 12/2023
  • JIRA from Atlassian
  • Business Systems and Information Management - GNIIT, 10/2014
  • Communicating for Success - Dale Carnegie

Accomplishments

  • Received awards in "Rewards & Recognition" for handling high volume consistently with 99% accuracy.
  • Received Gratitude award on various occasions for Efficiency, Client Satisfaction & Escalation handling
  • Earned a new degree and certification while working fulltime

Hobbies and Interests

  • Badminton
  • Painting
  • Gardening
  • Travel

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Supply Chain Analyst

Citicorp Services India Pvt Ltd
12.2021 - Current

Duplicate Payment Detection Analyst - Supply Chain Operations

Citicorp Services India Private Ltd
11.2020 - 04.2021

Senior Analyst - Account Maintenance Singapore

Citicorp Services India Private Ltd
02.2015 - 11.2020

Process Associate

Royal Bank of Scotland
05.2013 - 12.2014

MBA - Finance -

Loyolla College, Pondicherry University

B.Com - Corporate Secretaryship -

MOP Vaishnava College For Women

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Gowthami E