G R Suresh Kumar
DevOps Engineer
Chennai
Summary
18+ years of IT Experience on various domain and platforms which includes Administration in IT Support, Network, Access & Security Management & UNIX Administration. Willingness to work in an environment with team where there is an ample opportunities to learn and execute knowledge and to build career in Cloud DevOps.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
13
13
Certifications
Work History
Production Management Analyst
NatWest
7 2017 - Current
- Responsible for server build & Troubleshoot (physical and virtual) on all flavors of UNIX and handover it to the customers within in a time per their requirements
- Configuration of Linux/Red-hat server, Installation (pixie boot or kick start), patching, Network configuration and Resource Management
- Trouble shooting issue related to Linux/Redd-hat Server, patch Updating, patch management, tuning of resources, Monitoring of server health, Resource management and Server Utilization Upgrade of firmware via ILO or IDrac Working with support partners and team members in and outside the organization, to proactively manage the up time of all production systems
- Provide in-depth problem determination and verification, including (but not limited to) root cause analysis RCA
- Working closely with engineering teams globally on creating/ checking for defects on the product code
- Collaboration with direct and indirect team members to create a forward-looking technical operational roadmap
- Incident/Case management through logging, prioritizing, and resolving incidents and track them against various SLA's Manage customer escalations and relationships through direct communication with customers or partners to ensure high quality, timely and satisfactory service
- Managing the priority of the process and changing the priorities according to the Application priority Raising an incident tickets and service ticket relating to the server hardware related issues Managing high priority cases and mission critical incidents
- Working on major escalation and High Priority Cases and Incidents
- Attending Client escalation and disaster Calls
- Working with developers, for deployment of new release and builds
- Working with core team to schedule and implement planned release
- Assisting and coordinating with multiple teams for pre-check preparation and post check planning and implementation steps and backup plan Weekly On-Call support for Infra Major changes and RITM
Analyst–System Access Management
NatWest
08.2016 - 07.2017
- Key member in suggestion and implementation of Service improvements
- Handling ID & access management projects for various departments across the firm and delivery of the same within agreed timelines
- Developing automation solutions for JML simplification of processes there by creating efficiency and financial benefits
- Providing progress of the projects to the management in form of reports in a timely fashion
- Analyzing data of services rendered to explore the scope for continuous improvements to the existing process & services
- Engaging in process audits to ensure that adherence to the process is 100% and no deviation by the team
- Identifying Risks and mitigate / accept risks accordingly Managing demand for computing resources, which requires an understanding of business priorities.
System Management Analyst
Magna Infotech Pvt Ltd (Client: NatWest)
02.2015 - 08.2016
- Oversaw adherence to group security policies, ISO standards and meeting business user’s expectations as per the defined SLA (Service Level Agreement) with zero risk
- Effectively developed, refined and maintained leadership roles in the relationships with process management in Service support & Service Delivery
- Pivotal in developing and maintaining ITIL processes and procedures
- Instrumental role in user ID maintenance on various applications & platform level (NT, mainframe, citrix & Java & Novell) Maintenance of business user profiles and other access level across various platform and critical applications like core banking, financial market applications
- Performed review of Dormancy, HR leavers & mover process on a monthly basis.
Senior IT Executive
CMA CGM Shared Services India Pvt. Ltd.
09.2014 - 01.2015
- Expertise in the domain of INCIDENT MANAGEMENT
- Responsible for creating / deleting AD account, share drive access, quota setting
- Creating & Restoring ACR backup for Windows 2003 & 2008 Server
- Installing Windows Update on client & Windows Server Update services
- Installing, configuring and managing Trend Micro antivirus remotely and manually
- Taking care of CMDB across India.
Infrastructure Engineer
NatWest
06.2010 - 09.2014
- Expertise in the domain of INCIDENT MANAGEMENT across various Business units
- Responsible for the second level of SITE support for the IDC (India Development Center) of RBS TSI
- Installed, configured and deployed SAV (Symantec Antivirus) on Broadband machines in RBS IDC
- Taking care of CMDB for Chennai TSI location
- Accomplished the setup of AppCenter project in IDC
- Managing a team of 4 under the Infrastructure Service Delivery (ISD) Business Unit Taking care of technical issues raised in all (BU) Business Units Part of managing all IDC’s assets Taking responsibility for managing the IMC’s working from Bangalore Wipro premises with respect to Service Delivery support Allocating, activating and configuring the BLACKBERRY handsets with the Enterprise Email configurations (BES) Maintaining the database about all the IT related assets of RBS – India Development Center at Chennai includes Desktops, Blackberry handhelds, Printers, Laptops, iPhones, iPads and etc
- Builds the Systems along with the appropriate Windows BUILD versions and informs to the Build engineering team if there is any changes required from the Builds
- Responsible for all types of software installations, configurations and support, which escalated from the Level-1 team
- Maintains the incident tracker and documents the new solutions for any peculiar issues raises recently
- Acting as a backup for team management and BU responses at the absence of Analyst
- Working closely with the new Infra projects like RBS Collaboration projects thro which new & innovative way of art-of-smart work has been carried out
- Responsible for allocation, configuration and support for APPLE iPhones for the Executive level employees of the organization.
IT Support Engineer
Star Aviation Pvt Ltd.
10.2008 - 03.2010
- Worked as System & Networking Engineer from day one in IT operations
- Routers: Cisco 1841 -Installing, Configuring & Monitoring link between ISP and Data center
- Switches: Cisco Catalyst 2960, HP 3400 CL, HP 2848, HP 1800, Wireless Switch- HP 420WW – Installing, Configuring & Managing with VLAN, VTP, EIGRP, OSPF, Access Control List
- Firewall: Sonicwall NSA 3500 – Gateway Firewall, spam control, content filtering, URL filtering, Gateway Antivirus
- Servers: HP proliant DL 360 G, DL 380 G5 -Installing, Configuring & Maintaining with Active Directory Users and Computer with windows server 2003 & 2008
- Configuring, troubleshooting Exchange Server 2007 and Fore Front Server Security Administration
- Implementation & Installation of RedHat LINUX and troubleshooting various services like DNS, DHCP, Web server, NFS, FTP, Samba, Squid, NIS, CUPS
- Antivirus Management: Installation, Configuring & Managing Trend Micro using Server-Client Management
- Backup device: Hp Ultrium 920 SAS – Installing, Creating & Monitoring back up schedules for Users & File Server
- Printers: Installing and Maintaining Canon, HP, Epson using Print Server (2008 Server) and network printers.
IT Network Engineer
Paramount Airways Pvt Ltd.
09.2007 - 09.2008
- Installing, configuring & Managing ADS using windows server 2003
- Configuring and Managing Sonicwall Firewall - Gateway Firewall, spam control, content filtering, URL filtering, Gateway Antivirus
- Worked in Chennai Airport for IT services and supported other station airports and city office, Ticketing Office, Check-in, Back-office, Security, Operations, Engineering, Catering, In-flight and Line maintenance
- Worked in Head office as IT Shift In charge, taking care of Routers, switches and maintaining and monitoring Linux DNS, DHCP, File, Print & FTP Servers and more than 100 workstation includes Call center, Reservation, Finance, HR, Admin, Legal, Corporate Communication, Commercial, In-flight and Audit functions.
Education
Master of Science - Information Technology -
University of Madras
Chennai 07.2008 - 05.2010
Bachelor of Computer Applications -
University of Madras
Chennai 07.2005 - 05.2007
Diploma in Electrical and Electronic Engineering -
Thai Moogambikai Polytechnic
Chennai 04.2002 - 04.2005
HSC (12th) -
Leo Matriculation Higher Secondary School
Chennai 06.2001 - 05.2002
SSC (10th) -
Joshua Matriculation Higher Secondary School
Chennai 06.1999 - 05.2000
Skills
Linux Operating System
Configuration Management
Maintenance and troubleshooting
Virtualization Technologies
Project Planning
Effective Communication
Incident Management
Network Fundamentals
JIRA
GitHub collaboration
Continuous Improvement
Problem-Solving
Security Planning
Time management abilities
Cost Assessment
Decision-Making
Certification
EX280 Red Hat Certified OpenShift Administrator - 110-046-158
Languages
English, Tamil and Telugu
Timeline
Analyst–System Access Management
NatWest
08.2016 - 07.2017
System Management Analyst
Magna Infotech Pvt Ltd (Client: NatWest)
02.2015 - 08.2016
Senior IT Executive
CMA CGM Shared Services India Pvt. Ltd.
09.2014 - 01.2015
Infrastructure Engineer
NatWest
06.2010 - 09.2014
IT Support Engineer
Star Aviation Pvt Ltd.
10.2008 - 03.2010
Master of Science - Information Technology -
University of Madras
07.2008 - 05.2010
IT Network Engineer
Paramount Airways Pvt Ltd.
09.2007 - 09.2008
Bachelor of Computer Applications -
University of Madras
07.2005 - 05.2007
Diploma in Electrical and Electronic Engineering -
Thai Moogambikai Polytechnic
04.2002 - 04.2005
HSC (12th) -
Leo Matriculation Higher Secondary School
06.2001 - 05.2002
SSC (10th) -
Joshua Matriculation Higher Secondary School
06.1999 - 05.2000
Production Management Analyst
NatWest
7 2017 - Current
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