Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

SONIYA NIGAM

Lucknow

Summary

Accomplished 5 plus years as Senior Analyst at HCLTECH, adept in Linux/Unix systems and cloud infrastructure, with a proven track record of enhancing operational uptime to 99.98%. Demonstrated leadership in reducing system vulnerabilities by over 50% and excelling in client management. Skilled in multitasking and team building, ensuring optimal system performance and security.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Analyst

HCLTECH
06.2019 - Current
  • Deployed upwards of 250 Unix/Linux based servers.
  • Sustained a high-performing Red Hat Enterprise Linux system supporting 99.98% uptime.
  • Reduced system vulnerability exposure by 50% through SELinux security implementation.
  • Established tuned parameters ensuring built servers are properly verified.
  • Supported the operation of Linux servers for various stages including production, development, and testing.
  • Successfully decommissioned a large fleet of over 500 servers from different operating systems.
  • Configured and managed user accounts, groups, and permissions.
  • Installed, configured, maintained, and administered Linux/UNIX operating systems.
  • Performed package updates leveraging YUM and RPM.
  • Optimized storage solutions through FDISK and LVM toolsets.
  • Ensure stability of root-supported filesystems.
  • Handled package installations, updates, and removals through YUM/RPM.
  • Proficient in using Linux-based operating systems.
  • Maintained reliable backup schedules every day.
  • Tracked CPU, Memory, Disk, and Swap space usage to prevent performance issues.
  • Executed weekly/monthly patching, updated patches manually, and also through ansible playbook.
  • Coordinated and implemented essential package installations.
  • Managed creation and deletion of files in Linux environments.
  • Managed Linux/Unix filesystem directories such as /var and /root.
  • Provided system and application troubleshooting support.
  • Managed storage using Logical Volume Management (LVM).
  • Monitored available server resources.
  • Documented activities accurately throughout the project's duration.
  • Provided round-the-clock emergency response ensuring service continuity.
  • Configured SUDO to grant specific root permissions.
  • Implemented password aging policies.
  • Created backups of critical data stored on Linux systems using tar and rsync commands.
  • Maintained log files of system events and monitored these logs for suspicious activity or errors.
  • Collaborated with other teams across departments in order to design solutions that meet customer needs.

Analyst

HCLTECH
06.2019 - 01.2022
  • Maintained 24/7 service coverage.
  • Oversaw the generation of system alerts.
  • Handled incidents and service requests efficiently.
  • Monitored high CPU, memory, and file system alerts.
  • Managed user interactions for everyday activities.
  • Performed routine maintenance and troubleshooting with package management tools.
  • Oversaw server performance using monitoring tools such as top and ps.
  • Ensured timely handling of tickets according to service agreements.
  • Comprehended environmental impact on processes.
  • Managed organizational file systems effectively.
  • Confirm successful completion of OS backups on weekends.
  • Rebooted systems after patch installations.
  • Oversaw and resolved user-created task concerns related to access.

Education

Master of Computer Application -

SASTRA Deemed University
01.2025

Bachelor of Computer Application -

SASTRA Deemed University
01.2023

Intermediate -

Kendriya Vidyalaya Sangathan
01.2019

Skills

  • Linux Operating System
  • Unix Operating System
  • Solaris Operating System
  • Cloud Infrastructure
  • Putty: Server Management
  • ServiceNow Tool - Ticket Management
  • Multitasking abilities
  • System architecture
  • Leadership quality
  • Team building
  • Technical analysis
  • Client management

Certification

  • Introduction to Cloud Infrastructure Technologies, The Linux Foundation
  • Oracle Cloud Infrastructure 2023 Certified Foundations Associate, Oracle Corporation
  • Red Hat Certified System Administrator (RHCSA)

Accomplishments

  • Awarded with the O Infinity 2022 - 2023 for excellent performance from HCLTech.
  • Documented and resolved high file-system alerts which led to low incidents in environment by 60%.
  • Achieved low monitoring efforts by taking early action in minimizing high CPU% alerts.
  • High memory utilizations controlled up to +60% by clearing caches and temporary files.
  • Collaborated with different teams of networking and databases in resolving client's issues.
  • Resolved server automatically reboot issues.

Timeline

Senior Analyst

HCLTECH
06.2019 - Current

Analyst

HCLTECH
06.2019 - 01.2022

Master of Computer Application -

SASTRA Deemed University

Bachelor of Computer Application -

SASTRA Deemed University

Intermediate -

Kendriya Vidyalaya Sangathan

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SONIYA NIGAM