To be a part of reputed Organization that gives me an opportunity to handle a challenging profile where, I could utilize all my communication, education, relationship & convincing skills and my leadership qualities by making a significant contribution for the growth of Organization
Expertise in Business Development activities and Customer Relationship Management. Expertise in the Segmenting the markets, setting up channels, organizing the market events, Database collection and Administration.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Assistant General Manager
Cholamandalam investment and Finance company Ltd
Nizamabad
01.2024 - Current
Developed and maintained key performance indicators (KPIs) to monitor progress and drive informed decision-making across departments.
Conducted comprehensive market analysis to identify growth opportunities, informing strategic direction and resource allocation.
Facilitated training sessions on compliance and risk management protocols, ensuring adherence to regulatory requirements and organizational policies.
Provided training, guidance, and support to staff members on proper procedures and policies.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Performed administrative tasks such as filing paperwork, preparing documents.
Motivated and led team members to work together to achieve targets.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Met business targets with streamlined operations strategies.
Enhanced team engagement and performance with daily updates and informational meetings.
State Head - Telangana
Blackbuck
Hyderabad
11.2020 - 12.2023
Developed training programs for new staff, improving onboarding processes and increasing overall team productivity.
Implemented inventory management systems that streamlined stock control, resulting in decreased waste and improved accuracy.
Analyzed performance metrics to identify areas for improvement, driving strategic enhancements in service delivery and operational effectiveness.
Mentored junior team members, fostering a culture of continuous learning and professional development within the organization.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Recognized by management for providing exceptional customer service.
Championed operational excellence by implementing streamlined processes, enhancing overall efficiency and productivity across teams.
Branch Manager Sales
ESSEL FINANCE BUSINESS LOANS
11.2018 - 03.2019
Asst. Territory Manager
My own Eco Energy Pvt Ltd
12.2016 - 08.2018
Handled complete state of Telangana for a period of 2 years
Have Enrolled 70 New Dealers from TS
Have arranged 30 fleet from 10 districts of Telangana
Managed a Team of 3 ASMs and 8 Sales Officers
Obtained 11 NOCs from respective Collectorate and Commissionerate
Have been in regular touch with Fleet operators for Hassle free supply chain to TS
Made Sure to Achieve Month on Month Targets in terms of Enrolments, Site Construction
Have made the first outlet ready across south India for commercial operations
Have engaged Fleet from Gujarat Stock point (Kandla Port) to Telangana Retail outlets and Bulk Consumers
Branch Manager
IndusInd Bank Limited
Warangal
06.2015 - 06.2016
Worked in Multiple Branches and effectively delivered the results as Expected by Management -Tenure: July 2013 to June 2016
Branch Head
IndusInd Bank Limited
Anantapur
07.2013 - 12.2014
Branch Head
Dhanlaxmi Bank Limited
Nizamabad
08.2011 - 07.2013
Branch Manager
HDFC Bank
03.2007 - 03.2011
Lead a result-oriented team and was responsible for managing the Branch Profitability
Ensured high quality service and Customer Relationship Management
Have owned all branch-banking objectives and overall branch supervision
Achieved overall Branch Targets by generating business and cross sales
Key Customer Relationship Management & supervision of all High Net Worth customer programs
Review Branch Operations reports
Branch Merchandising & co-ordination with Marketing at product level
Review Suspense & Dummy accounts
Ensure compliance with Banking rules, Regulations & Procedures
Periodic review of progress vs. objectives
Ensure clarity of Business objectives among staff
Officer In Charge
First Leasing Company of India
11.2006 - 02.2007
PBO
ICICI Bank Ltd
10.2005 - 09.2006
CITI BANK SHELTERS
01.2001 - 10.2005
Team Leader (Personal Loan) – May 2005.
Customer Interface Executive – Sales (Personal loan) May 2001.
Education
B.com - Commerce
B.com
Hyderabad
02.2010 - 02.2013
Skills
Team Building
Sales Force Management
Cost Management
Risk Management
Client Servicing
Relationship Management
Operations Management
Team leadership
Customer relationship management
Performance analysis
Inventory management
Strategic planning
Sales management
Cross-functional collaboration
Conflict resolution
Compliance management
Accomplishments
Rated as Outstanding Performer for the Financial year 2009 – 10 in HDFC Ramachandrapuram (BHEL) Branch
Awarded as the Star Performer for the Financial Year 2008-09 for Overachieving Overall Branch performance in HDFC Ramachandrapuram (BHEL) Branch
Promoted as Branch Manager with a Span of 2 years in HDFC in 2009
Made HDFC Bank- Hospet branch Profitable within a Span of 6 months
IndusInd Bank – Ananthapur Branch has the Highest Revenue Earner for FY 2013-14
Promoted as AVP within a Span of 2 years in IndusInd Bank
Awarded Best Branch Manager for FY 2014-15 at Warangal branch - IndusInd Bank