Guhana Velayutham

Client Pitches & Onboarding: Successfully pitched products and services, driving a notable increase in client acquisition, and delivered tailored onboarding solutions to enhance client engagement.

Key Account Management: Managed key accounts, negotiated contracts, and resolved operational issues to ensure seamless client support and sustained business operations.

• Mentored team to interact with clients for a seamless sales process in alignment with targets.
• Forecasted sales targets and established team goals to ensure customer service excellence in the Blockchain industry.
• Collaborated with the team to create client-oriented business, voice processing, and administrative tasks like top-ups for partners with a solid understanding of payment fund flows and financial operations.
• Dealt with Cryptocurrency trading platforms, P2P trading mechanisms, DAPP platforms, Metaverse platforms, Web3 technology.
• Served customers from APAC, EMEA, US, UK markets and guided them through the entire workflow of how cryptocurrency trading works.
• Demo sessions about trading mechanisms and the user flow such as deposit, withdrawal and essential security mechanisms as well.