Gulam Abdul Qadir
Chennai
Summary
Dynamic sales expert with over 5 years in the luxury hospitality sector, recognized for surpassing revenue goals by developing effective catering sales strategies for high-profile events. Strong background in client relationship management and maximizing revenue through negotiation tactics. Proven ability to lead cross-functional teams to achieve business objectives. Actively pursuing Global Hospitality Management trainings to facilitate growth in international markets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Catering Sales Manager
Taj Fisherman’s Cove
03.2024 - Current
- Revenue Impact: Pioneered catering sales strategies for large-scale weddings and corporate gatherings, successfully contributing over ₹12 Crore in total revenue in less than a year.
- Market Leadership: Recognized as "Welcome Achiever" for securing the Highest Individual Revenue Share in June 2025.
- Client Growth: Increased repeat clientele by 55% through personalized post-event lifecycle management.
- Operational Leadership: Collaborated with F&B and culinary teams to ensure seamless execution of high-profile events and customized proposals.
- Luxury 5 Star Resort
Assistant Manager Sales
AVASA - Group of Greenpark Hotels
03.2024 - 03.2025
- Performance Optimization: Monitored key sales metrics including ADR and occupancy rates to identify and capture revenue growth opportunities.
- B2B Strategy: Spearheaded corporate client relationship management, securing long-term contracts and group bookings through expert rate negotiations.
- Team Development: Mentored junior sales personnel in advanced negotiation techniques, contributing to overall departmental success.
- Strategic Reporting: Provided detailed performance analysis and revenue recommendations to senior management.
Executive Food & Beverage
Mayfair Tea Resort
Siliguri
01.2023 - 02.2024
- Business Development: Responsible for prospecting, identifying, and establishing new customer opportunities by proactively reaching out to potential clients and partners.
- Designed and implemented sales strategies that aligned with the company's overall business objectives, resulting in significant revenue growth.
- Market Intelligence: Led market research to assess competitive pricing and enhance brand visibility.
- Worked closely with senior management to develop pricing policies, sales targets, and marketing campaigns, enhancing brand visibility and profitability.
- Talent Management: Coordinated with HR for hiring and training sales personnel to meet performance standards.
- Managed post-sale client relationships, handling customer complaints, and ensuring a high level of satisfaction with after-sales services.
Management Trainee (ASPIRE Training Program)
Mayfair Hotels and Resorts
Bhubaneshwar & Siliguri
12.2020 - 12.2022
- Operational Management: Successfully completed a rigorous training program that covered all aspects of food and beverage service, from operational management to customer relations.
- Managed F&B outlet operations, overseeing staff performance, inventory management, and guest satisfaction.
- Led event planning and execution for high-profile events, including weddings and corporate functions, ensuring seamless service delivery.
- Established Standard Operating Procedures (SOPs) for new outlets, contributing to the efficient management and smooth operation of F&B services.
- Supervised a team tasked with opening a new Pool Side Bar, handling everything from conceptualization to daily operations, resulting in increased guest satisfaction.
Industrial Exposure Trainee
ITC Kohenur
Hyderabad
06.2018 - 11.2018
- Rotated through various departments, including Front Office, Housekeeping, and Food & Beverage, gaining a comprehensive understanding of hotel operations.
- Played a key role in enhancing guest experience through attentive service and efficient handling of guest requests.
- Assisted in setting up banquet services and restaurant operations, ensuring high standards of cleanliness, presentation, and service quality.
Education
Bachelors - Tourism Studies: Tourism And Travel Marketing
Indira Gandhi Open University
Delhi12.2022
ADVANCED DIPLOMA - INTERNATIONAL HOSPITALITY ADMINISTRATION: Hospitality Administration And Management
INTERNATIONAL INSITIUTE OF HOTEL MANAGEMENT
Kolkata, West Bengal12.2020
Bachelor of Arts - Hospitality Management
UNIVERSITY OF WEST LONDON
United Kingdom12.2020
CLASS XII -
D.S.K. DAV PUBLIC SCHOOL
Purulia, West Bengal12.2017
CLASS X -
MUNAM PUBLIC SCHOOL
Hazaribagh, Jharkhand12.2015
Skills
- Property management System
- Strategic Revenue Management
- MICE Strategy
- Stakeholders Management
- Hospitality CRM
- Forecasting & Budgeting
- Microsoft Office Suite
- POS Systems
- Catering sales strategies
- Event planning
- Revenue growth optimization
- Client retention strategies
- Effective communication
- Sales strategy implementation
- Multitasking Abilities
- Profit maximization
- Cross-selling
- Sales cycle management
Core Competencies
Revenue Growth & Forecasting, Market Share Expansion, Competitive Analysis, High-Profile B2B Sales, Stakeholder Engagement, Luxury Client Retention, Banquet Event Orders (BEO), Contract Negotiation, SOP Development, Team Mentoring, Performance Monitoring, Cross-functional Collaboration
Certification
- CERTIFIED BUTLER - BUTLER TRAINING PROGRAM, ASPIRE
- CERTIFICATE OF PARTICIPATION IN TRAINING FOR H&R STAFF (2ND G20)
- WELCOME ACHIEVER - HIGHEST INDIVIDUAL REVENUE SHARE
Accomplishments
- Awarded as Welcome Achiever for contributing highest individual revenue share in a month.
- Event Leadership: Banquet Supervisor at Young Chef Olympiad 2020, Food and Beverage Manager at Fine Dining and Assistant Event Manager at 2nd Year Spring Food Festival 2019.
- Marketing Consultant at Entrepreneurship Activity (Realia).
- Food & Beverage Team Member at Food Festival 2017.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Bengali
Upper Intermediate (B2)
B2
Urdu
Advanced (C1)
C1
Timeline
Assistant Catering Sales Manager
Taj Fisherman’s Cove
03.2024 - Current
Assistant Manager Sales
AVASA - Group of Greenpark Hotels
03.2024 - 03.2025
Executive Food & Beverage
Mayfair Tea Resort
01.2023 - 02.2024
Management Trainee (ASPIRE Training Program)
Mayfair Hotels and Resorts
12.2020 - 12.2022
Industrial Exposure Trainee
ITC Kohenur
06.2018 - 11.2018
Bachelors - Tourism Studies: Tourism And Travel Marketing
Indira Gandhi Open University
ADVANCED DIPLOMA - INTERNATIONAL HOSPITALITY ADMINISTRATION: Hospitality Administration And Management
INTERNATIONAL INSITIUTE OF HOTEL MANAGEMENT
Bachelor of Arts - Hospitality Management
UNIVERSITY OF WEST LONDON
CLASS XII -
D.S.K. DAV PUBLIC SCHOOL
CLASS X -
MUNAM PUBLIC SCHOOL