Gulam Farid Gajiwala
Surat
Summary
Dynamic Associate Lead at Shadowfax Technologies PVT LTD with expertise in Hub Operations Management and Team Handling. Successfully improved operational efficiency by resolving critical issues and enhancing coordination among teams. Proven problem solver with strong time management skills, driving timely connections and optimizing manpower planning for seamless operations.
Overview
6
6
years of professional experience
Work History
Associate Lead
Shadowfax Technologies PVT LTD
02.2020 - Current
- Managing First Mile (FMRTS) daily operations including Pickup, Bagging, Routing and Dispatch.
- Ensuring timely connection of loads from hubs to mother hubs / sorting centers
- Daily rider planning and capacity allocation for pickups
- Daily manpower planning and roster management
- Ensured smooth coordination between FM, RTS, and line haul teams
- Controlled fake POD, OTP issues, floor miss, and operational escalations.
- Handled escalations and critical operational issues with timely resolution
Education
BBA -
Intellectual Institute Of Management and Technology
01.2019
HSC -
Indira Gandhi Open University
01.2016
Skills
- Hub Operations Management
- Team Handling & Manpower Planning
- Process Improvement
- Vendor & Seller Coordination
- Problem Solving & Escalation Handling
- Time management
Personal Information
- Date of Birth: 06/24/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Listening Music
- Surfing Internet
- Meeting with New People
Disclaimer
I hereby declare that all the above information is true to best of my knowledge
Languages
- Hindi
- Gujarati
- English
- Hindi
- Gujarati
Areas Of Interest
Learning New Things From Others
Timeline
Associate Lead
Shadowfax Technologies PVT LTD
02.2020 - Current
BBA -
Intellectual Institute Of Management and Technology
HSC -
Indira Gandhi Open University