GUNASEKAR.V
No 70, G-4, Balakrishnapuram, 6th streeet, Adambakkam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Executive
Olympia Property Services Pvt Ltd
Chennai, India
04.2022 - Current
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Guest Relation Executive
Olympia TechPark Chennai Pvt Ltd
Chennai
08.2015 - 03.2022
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Created and managed accurate occupancy forecasts and budgets.
- Organized special events and activities for VIP guests, creating memorable experiences.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Monitored inventory levels of essential supplies, coordinating replenishment as needed for uninterrupted service delivery.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Guest Relation Executive
House of Hiranadani
Chennai
06.2014 - 04.2015
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Organized special events and activities for VIP guests, creating memorable experiences.
Education
Diploma in Hotel Management - Hotel Management
S.R.M University
Chennai 04.2001 -
High School Diploma -
Rosarie Matriculation Higher Secondary School
Chennai 04.2001 -
Skills
- Project Management
- Public Relations
- Team Work
- Time Management
- Leadership
- Effective communication
- Critical Thinking
Timeline
Senior Executive
Olympia Property Services Pvt Ltd
04.2022 - Current
Guest Relation Executive
Olympia TechPark Chennai Pvt Ltd
08.2015 - 03.2022
Guest Relation Executive
House of Hiranadani
06.2014 - 04.2015
Diploma in Hotel Management - Hotel Management
S.R.M University
04.2001 -
High School Diploma -
Rosarie Matriculation Higher Secondary School
04.2001 -