GUNASEKAR.V
No 70, G-4, Balakrishnapuram, 6th streeet, Adambakkam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Executive
Olympia Property Services Pvt Ltd
04.2022 - Current
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Guest Relation Executive
Olympia TechPark Chennai Pvt Ltd
08.2015 - 03.2022
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Created and managed accurate occupancy forecasts and budgets.
- Organized special events and activities for VIP guests, creating memorable experiences.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Monitored inventory levels of essential supplies, coordinating replenishment as needed for uninterrupted service delivery.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Guest Relation Executive
House of Hiranadani
06.2014 - 04.2015
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Organized special events and activities for VIP guests, creating memorable experiences.
Education
Diploma in Hotel Management - Hotel Management
S.R.M University
Chennai 04.2001 -
High School Diploma -
Rosarie Matriculation Higher Secondary School
Chennai 04.2001 -
Skills
- Project Management
- Public Relations
- Team Work
- Time Management
- Leadership
- Effective communication
- Critical Thinking
Timeline
Senior Executive
Olympia Property Services Pvt Ltd
04.2022 - Current
Guest Relation Executive
Olympia TechPark Chennai Pvt Ltd
08.2015 - 03.2022
Guest Relation Executive
House of Hiranadani
06.2014 - 04.2015
Diploma in Hotel Management - Hotel Management
S.R.M University
04.2001 -
High School Diploma -
Rosarie Matriculation Higher Secondary School
04.2001 -
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