Gunashekar P V
BENGALORE
Summary
Results-driven Technical Software Support Engineer at S D Computronix, adept at diagnosing complex issues and delivering effective solutions. Expert in system monitoring and software updates, I excel in customer engagement and documentation development, ensuring high-quality support and user satisfaction. Proven ability to enhance operational processes and maintain composure in challenging situations. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Software Support Engineer
S D Computronix
BENGALORE
08.2021 - Current
- Monitored system performance metrics to ensure optimum operation of software components.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Provided technical support to customers and internal teams for software related issues.
- Contributed ideas for improving current operational processes related to software support activities.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Maintained positive working relationship with fellow staff and management.
- Trained end-users and internal staff on new technologies and system updates.
- Coordinated with vendors and external support teams to resolve third-party software issues.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Education
Master of Computer Applications - Computer Applications Development
Dr Ambedkar Institute Of Technology
Bengaluru09-2018
Skills
- System monitoring
- Software updates
- Technical support
- Problem diagnosis
- Documentation development
- Customer engagement
- Remote support
- Troubleshooting and diagnosis
- Operating systems
Languages
kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Certification
- Computer Hardware Basics
- Operating System Basics
- Network Support and Security
Accomplishments
- Consistent performer of the year 2022,2023,2024.
Affiliations
- Creative activities like drawing and photography.
- Learning new skills and foreign Languages.
- Other hobbies travelling, sports and gaming.
Timeline
Technical Software Support Engineer
S D Computronix
08.2021 - Current
Master of Computer Applications - Computer Applications Development
Dr Ambedkar Institute Of Technology
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