Gunavathi C

• Provided high-level executive support to senior leadership and shareholders, managing travel plans, calendars, board meetings, and confidential correspondence with accuracy and discretion.
• Delivered data-driven insights through weekly project status analytics and stakeholder dashboards to drive strategic decision-making across executive teams.
• Served as a trusted liaison between shareholders and top management, ensuring smooth communication and alignment of operations across departments.
• Conducted root cause and thematic deep-dive analysis to identify risk trends, and supported assurance reviews, validating and tracking corrective actions through closure.
• Led strategic cost-efficiency projects, saving £25,000 annually, and enhancing productivity by 15%.
• Maintained compliance with data governance and ESG guidelines, contributing to regulatory preparedness and sustainability reporting.
• Actively participated in horizon scanning and policy review to anticipate changes in FCA/PRA regulations.
• Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Collecting and analyzing information to prepare reports, and to prepare executives for meetings.
• Researched and prepared information for presentations to high-level executives.

Other responsibilities include:

• Executive assistance to shareholders and senior leadership, including end-to-end travel management, calendar coordination, and handling confidential documentation.
• ESG project participation, including LEED certification, stakeholder communication on sustainability efforts, and developing ESG dashboards for leadership teams.
• Vendor and compliance coordination, including onboarding, document tracking, and governance documentation.
• Creating and analyzing monthly governance reports and executive presentation materials for high-level review.
  - Supporting internal engagement efforts to promote a culture of collaboration, transparency, and accountability.

• Owned and delivered Power BI dashboards to senior executives, improving visibility into risk events, KRIs, and compliance status.
• Supported executive decision-making by preparing MI reports, ensuring data accuracy, and coordinating audits across Group Operations.
• Promoted ESG initiatives, including internal engagement and external community involvement, in alignment with OSB’s sustainability vision.
• Represented Control and Assurance at stakeholder forums, coordinating policy documentation, audit follow-ups, and project status reporting.
• Handling confidential documents and information with discretion.

• Partnered with senior stakeholders to conduct RCA and implement effective process enhancements across customer experience operations.
• Delivered training sessions to cultivate problem-solving and analytical skills among team members.
• Oversaw key continuous improvement initiatives, reducing operational waste, and enhancing delivery efficiency.

• Automated customer feedback tools that increase operational efficiency and reduce manual reporting time.
• Delivered KRI reporting to senior executives, aligning root cause findings with strategic risk management plans.
• Improved cross-department collaboration to resolve recurring issues and enhanced customer satisfaction.
• Played a vital role in FCA-compliant complaint resolution, streamlining reporting, and communication.
• Providing a bridge for smooth communication between the management office and internal departments, demonstrating leadership to maintain credibility, trust, and support with senior management staff.

• Managed QA audits for cashiering processes, ensuring regulatory compliance and accuracy of transactions.
• Developed dashboards and presented quality metrics to management.
• Analyzed root causes and proposed corrective actions for persistent quality issues.
• Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
• Reviewed incoming reports, applications, and memos to determine workplace priorities.
• Facilitated communication between different departments within the organization.
• Researched and prepared information for presentations to high-level executives.
• Ensured that all relevant paperwork was completed accurately prior to submission for approval.
• Maintained confidential records and files related to executive operations.

• Conducted audits for editorial accuracy and duplication, improving data quality across published content.
• Provided key feedback to improve process efficiency and editorial performance.
• Maintained an organized filing system for easy retrieval of documents when needed.
• Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
• Researched and prepared information for presentations to high-level executives.