GUNIT KHANNA
New Delhi
Summary
Accomplished Retail Operations Head with a proven track record at OM OPTICALS PVT LTD, enhancing business growth through strategic merchandising and effective team collaboration. Expert in business analytics and problem-solving, I've significantly reduced costs while boosting customer satisfaction and sales performance. Skilled in fostering high-performance cultures and streamlining processes for efficiency and profitability.
Overview
15
15
years of professional experience
Work History
Retail Operations Head
OM OPTICALS PVT LTD
2024.04 - Current
- Reduced shrinkage rates with vigilant loss prevention efforts and comprehensive staff training programs.
- Collaborated with cross-functional teams to develop marketing campaigns that drove foot traffic and increased overall revenue.
- Increased sales through effective merchandising tactics, targeted promotions, and well-trained sales teams.
- Mentored junior managers on effective leadership techniques for handling challenging situations within the retail environment.
- Managed budgets effectively, reducing unnecessary costs while ensuring optimal staffing levels and inventory investments.
- Monitored competitor activity to stay current on industry trends and capitalize on emerging opportunities for business growth.
- Oversaw successful store openings from site selection to grand opening events, ensuring timely launches and smooth transitions for new teams.
ASSITANT VICE PRESIDENT
Centre for Sight Eye Hospital
2022.10 - 2024.03
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
- Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
Regional Business Manager
Reliance Vision Express
2019.03 - 2022.10
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed a high-performing team of sales representatives, providing coaching, training, and performance evaluations.
- Conducted thorough market research to identify potential growth areas and stay ahead of industry trends.
Area Operations Manager
Lenskart Solutions Private
2015.11 - 2019.02
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
Store Manager
GKB Opticals
2011.03 - 2015.10
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Sales Manager
Bharti AXA Life Insurance Company
2009.10 - 2011.02
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
Education
MBA - Finance
PUNJAB TECHNICAL UNIVERSITY
Jalandhar, India06.2009
Bachelor of Commerce - COMMERCE
DAV COLLEGE
Ambala, India05.2007
High School Diploma -
DAV SCHOOL
Ambala, India05.2004
Skills
- Store operations
- Merchandising Strategies
- Performance Analysis
- Promotional planning
- Business Analytics
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Customer experience
- Problem-solving abilities
- Organizational Skills
- Team Collaboration
Timeline
Retail Operations Head
OM OPTICALS PVT LTD
2024.04 - Current
ASSITANT VICE PRESIDENT
Centre for Sight Eye Hospital
2022.10 - 2024.03
Regional Business Manager
Reliance Vision Express
2019.03 - 2022.10
Area Operations Manager
Lenskart Solutions Private
2015.11 - 2019.02
Store Manager
GKB Opticals
2011.03 - 2015.10
Senior Sales Manager
Bharti AXA Life Insurance Company
2009.10 - 2011.02
MBA - Finance
PUNJAB TECHNICAL UNIVERSITY
Bachelor of Commerce - COMMERCE
DAV COLLEGE
High School Diploma -
DAV SCHOOL
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