Samridhi Gandhi
Business Head - P&L Management I Team Builder I Retail Business Expert
Mumbai,Maharashtra
Summary
Versatile Business Head with exceptional business sense and in-depth understanding of Retail sales and Business operations, best practices and strategies. Offering 15 years of progressive experience in Retail Wellness and Beauty, NBFC. Experienced in Setting,Monitoring and Managing strategic and Tactical business plans focused on enabling sustained growth,improving operations and maximizing profits.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Head
Clinic Dermatech
Mumbai
03.2023 - 07.2023
- Streamlined costs through proactive examination and improvement of operations.
- Built and strengthened relationships with Internal and external customers to drive growth.
- Developed and implemented successful strategies for building company sales.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Established and managed monthly, quarterly and yearly sales plans.
- Defined clear targets and objectives and communicated to other team members.
Area Business Manager
Kaya ltd
Mumbai
05.2011 - 07.2020
- Drove year-over-year business growth while leading sales and operations, strategic vision, and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Maintained EBITA at double digit profitable in PAN india when working as Centre Manager at powai.
- Promoted As Area Business Manager in 2019 amongst 30 Centre managers at PAN India level.
- Integrated innovative ideas to accomplish corporate and individual objectives.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Designed modern employee recognition program - Product Champ at clinic levels which boosted productivity and improved morale.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Team Manager
SMC Insurance Brokers
Jaipur
01.2010 - 05.2011
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Handled multiple locations of Rajasthan includes - Jaipur,jodhpur,kota,udaipur and Ajmer for sales and operations
- Evaluated employee performance on monthly basis and coached and trained more then 50 team members, increasing quality of work and employee motivation.
- Implemented training programs to maximise team member development and potential.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Highest contribution of YTD sales and achieved 108% target.
- Led employee relations through effective communication, coaching, training, and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
Area Sales/Area Collection Manager
GE Money
Pune/Jaipur
01.2006 - 04.2009
- Joined GE as a Relation ship manager and later Promoted As Area sales manager for pune location.
- Handled a Team of DST and DSA Channels.Contributed Higher sales volume in Business and personal loans.
- Acclaimed with 3 promotions in just a span of three years in GE Money.
- Appreciated by CEO Mr. Rajeev Yadav for benchmarking and achieving 1 cr PL from exclusive channel Andro meda from pune.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Posted receipts to appropriate general ledger accounts.
Education
MBA - Marketing And Financial Management
Indira School Of Management Studies
Pune 05.2004 - 03.2006
B.com - Accounting And Business Management
Kanoria College
Jaipur 03.2001 - 03.2003
Tagore
Skills
Profit improvement/P&L Management
Sales forecasting
Team Builder
Customer Service Experience
Channel sales/Multiple store management
Retail Sales and operations
Expert wellness and beauty, cosmetics
Accomplishments
Promoted As Area Business Manager from Centre head and customer service head in 2019 at PAN india level.
Additional Information
Contributed clinic at double digit profitable throughout the year.
Promoted reporting team members to next level by continues training and guiding under my supervision.
Timeline
Business Head
Clinic Dermatech
03.2023 - 07.2023
Area Business Manager
Kaya ltd
05.2011 - 07.2020
Team Manager
SMC Insurance Brokers
01.2010 - 05.2011
Area Sales/Area Collection Manager
GE Money
01.2006 - 04.2009
MBA - Marketing And Financial Management
Indira School Of Management Studies
05.2004 - 03.2006
B.com - Accounting And Business Management
Kanoria College
03.2001 - 03.2003
Tagore