Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
Generic
Gunjan Chouhan

Gunjan Chouhan

Indore

Summary

Results-driven senior associate with extensive experience in project management, client relations, and team leadership. Proven ability to drive initiatives from conception to completion while maintaining quality standards and timelines. Strong communicator skilled in building productive relationships and enhancing team collaboration. Proficient in Zendesk, CRM, and Salesforce, with a focus on contributing to organizational growth and efficiency.

Overview

9
9
years of professional experience

Work History

Senior Associate

Air India
Indore
06.2023 - Current
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with various departments to ensure a seamless passenger experience.
  • Provided direction and guidance to junior associates on complex tasks.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Maintained positive working relationship with fellow staff and management.

Administrator

Wipro Technologies
10.2021 - 05.2023
  • Interact with the clients via call, email, chat and video conferencing.
  • Take their remote and perform the troubleshooting, they face while working in the projects.
  • To help the clients with any IT issue they are facing in the office or either in working from home (only in the gadgets provided by the company).
  • To help them with the passwords of their AID, GID & XID. Reset them if they missed.
  • To provide the IT equipment’s to the new joiner.
  • Ensured all customer communications are professional, accurate, and timely and solved on the same time.

HR Executive

Skylark Services
12.2020 - 09.2021
  • Have management and direction for all HR related tasks for a company or an organization.
  • Conduct the work allocated to the HR staff.
  • Report to the relevant higher authorities within the organization.
  • Administer and conduct the various processes of hiring, training, along with dismissal.

Branch Head cum Counsellor

IBT Institute
Indore
05.2019 - 10.2020
  • Handling the branch in Indore.
  • Counselling of students and parents.
  • Handle the team and departments as well of the branch.
  • Management and admission process.

Customer Service Executive (BOTI)

Teleperformance Indore (Kiwi.com)
Indore
07.2018 - 04.2019
  • Investigating and solving customer’s problems, which may be complex or longstanding problems that have been passed on by customer service assistants.
  • Ensured all customer communications are professional, accurate, and timely.
  • Improves customer service quality, add the services which passenger requested at the time of booking the flight.
  • Deal with all the airlines regarding the services which passenger requested.

Zone Coordinator (Contract)

Coral Future Indore
Indore
11.2016 - 12.2017
  • Have to maintain daily attendance and sales report.
  • Coordinate with ZSM’s of Airtel in Indore.
  • Have to conduct the interview and handle the responsibilities of Admin as well.

Education

Diploma - Computerized Industrial Accounting And Management

Pune

B.Com -

DAVV

Skills

  • Customer service
  • Conflict resolution
  • Project management
  • Task prioritization
  • Customer relationship management (CRM)
  • Complex Problem-solving
  • Service assistance
  • Worked on Zendesk, Salesforce, CRM

Languages

English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2

Disclaimer

I hereby declare that above mentioned information is true to the best of my knowledge and believe. 

Date: 

Place: Indore                                                                                                             

Gunjan Chouhan

Timeline

Senior Associate

Air India
06.2023 - Current

Administrator

Wipro Technologies
10.2021 - 05.2023

HR Executive

Skylark Services
12.2020 - 09.2021

Branch Head cum Counsellor

IBT Institute
05.2019 - 10.2020

Customer Service Executive (BOTI)

Teleperformance Indore (Kiwi.com)
07.2018 - 04.2019

Zone Coordinator (Contract)

Coral Future Indore
11.2016 - 12.2017

Diploma - Computerized Industrial Accounting And Management

Pune

B.Com -

DAVV

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