Gunpreet Singh Chugh
Team Lead/Manager
Vadodara
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Zonal Manager
Cars24, Services Pvt
Ltd
09.2021 - Current
- Responsible for multiple stores within a city
- End-to-end coordination for used car buying process in C2B model
- Act as a medium for negotiation between sellers and buyers to get the best price for cars
- Grievance redressals and customer problem solving
- Driving team for target achievement by analyzing patterns and ascertaining misses
- Direct reporting of 2 Retails Managers and 10 executives.
Urban Assets Manager
IDFC First, Erstwhile, Capital First
Ltd
06.2017 - 08.2021
- In-charge of end-to-end training and implementation of login-to-disburse process for PL/X-sell products in the Central Hub Operations model
- Vendor Management
- Team Management
- Handled KYC documents for Retails customers including individual and company profiles
- Quality & TAT Management
- Process improvements and implementations
- End-to-end Loan Processing
- Mortgage, Business Loan, Personal Loan, Car loan Disbursement
- Cross functional team building, training and target achievement
- Managing 30+ off-roll executives
Intern
L&T Technology Services, Baroda Knowledge
04.2015 - 06.2015
- Resource Allocation and Utilization Factors of Billable and Non-billable resources”
- Also worked on project management and contribution margin analysis for determining project feasibility.
Education
MBA - Operations, Marketing
Institute of Management, Nirma University
06.2015 - 04.2017
B.E - Computer Science & Engineering
Bhilai Institute of Technology
06.2010 - 04.2014
XII -
Krishna Public School, Delhi Public School
04.2009 - 03.2010
Skills
Negotiation
Business administration
Problem-Solving
MS Office
Business planning
Staff Management
[Finnone] Software Proficiency
[SalesForce] Software Proficiency
Additional Information
- 1st in Science and Mathematics Static Model Competition in High School.
- Distinction in Australian National Chemistry Quiz Competition.
- Conducted Tech-Q in OJAS, national level tech-fest organized by BIT, Durg
- Award of Achievement from Oracle for completing “ORACLE DATABASE 10G: INTRODUCTION to SQL-WDP”.
- Received scholarships worth Rs. 16,000 in high school.
- Vocational Training certificates in Core Java and DOTNET.
- Organized “Toughest Game Ever” at Richter/Perspective 10.
- Six Sigma ‘Green Belt’ certified by KPMG.
Timeline
Zonal Manager
Cars24, Services Pvt
Ltd
09.2021 - Current
Urban Assets Manager
IDFC First, Erstwhile, Capital First
Ltd
06.2017 - 08.2021
MBA - Operations, Marketing
Institute of Management, Nirma University
06.2015 - 04.2017
Intern
L&T Technology Services, Baroda Knowledge
04.2015 - 06.2015
B.E - Computer Science & Engineering
Bhilai Institute of Technology
06.2010 - 04.2014
XII -
Krishna Public School, Delhi Public School
04.2009 - 03.2010