Gurkirat Singh
Amritsar
Summary
Accomplished CRM Executive at Dec Property Management India Pvt Ltd, adept in customer relationship management and data analysis. Enhanced CRM tools through strategic vendor collaboration and developed robust SOPs. Excelled in problem solving and effective communication, driving a 20% improvement in customer engagement. Proven ability to resolve complaints and foster team collaboration.
Overview
7
7
years of professional experience
Work History
CRM Executive
Dec Property Management India Pvt Ltd
Amritsar
05.2018 - Current
- Answered customer queries and handled complaints.
- Managed customer databases, ensuring accuracy and completeness of information.
- Developed processes for efficient data entry into the CRM system.
- Developed and maintained comprehensive SOPs for CRM operations, ensuring consistency and compliance.
- Collaborated with external vendors and partners to enhance CRM tools and capabilities.
Skills
- Customer relationship management
- Data analysis
- SOP development
- Marketing strategy
- Complaint resolution
- Effective communication
Languages
Punjabi
First Language
English
Beginner (A1)
A1
Timeline
CRM Executive
Dec Property Management India Pvt Ltd
05.2018 - Current