Gurpal Singh
Gurgaon
Summary
Seasoned Learning & Development leader with a strong foundation in frontline banking and financial services. Began career at ICICI Bank, where early success in team leadership and retail product sales laid the groundwork for a deep understanding of business dynamics, customer engagement, and performance enablement. Progressed through pivotal roles across insurance and banking institutions—leading high-performing teams, scaling alternate channels, and driving regional business growth. Over the years, transitioned into strategic L&D and OD, leveraging operational insights to design leadership pipelines, capability-building frameworks, and peer-led learning ecosystems. Known for aligning talent interventions with business outcomes, enabling transformation across diverse geographies, and crafting narratives that reflect measurable impact. Passionate about building cultures of continuous learning and empowering professionals to thrive through change.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager and Zonal L&D Partner – North & West
IIFL Finance Ltd.
Gurgaon
12.2022 - Current
- Spearheaded the design and execution of BLP/EMPOWER (Branch Leadership Program) and RISE (First-Time Manager Program), enabling seamless transitions for new Branch Managers and emerging people leaders.
- Conducted in-depth learning needs analysis by engaging Zonal Heads and leveraging organizational data sources such as GPTW scores, WhatsUp IIFL ESAT surveys, and Amber engagement insights.
- Curated and facilitated development programs on emerging competencies including Generative AI, executive presence, and workplace etiquette.
- Developed and deployed skill enhancement frameworks that directly impacted team effectiveness, professionalism, and cross-functional collaboration.
- Partnered with senior leadership to co-create learning interventions that addressed strategic capability gaps, reinforced organizational values, and supported succession planning across business units.
- Delivered a 27% uplift in FOS productivity and branch outcomes.
- Reduced attrition from 60% to 28% through data-driven engagement strategies.
- Selected for the prestigious Fly High Contest FY24 in Dubai.
- Honored as Employee of the Month (Dec 2023).
Senior Manager and Regional Training Manager – PCHH
Bharti AXA Life Insurance Co. Ltd.
12.2013 - 12.2022
- Spearheaded the deployment of Bharti AXA’s training strategy across four key northern territories.
- Personally delivered flagship programs such as Branch Manager Induction and Train-the-Trainer (TTT) for Sales and Training cohorts.
- Directed the rollout of domain-specific, functional, regulatory, and soft skills training interventions.
- Monitored and analyzed licensing, activation, and productivity metrics to identify capability gaps.
- Partnered with regional business leaders to co-create KPIs for licensing and activation workflows.
- Ranked as the #1 Regional Training Manager across Bharti AXA’s Agency Channel for two consecutive years.
- Earned the title of #1 Trainer Pan-India in the Agency Channel (2016–17).
- Fast-tracked through five successive promotions over a span of five years.
Training Manager – Agency Channel
ING Life Insurance
Gurgaon
08.2012 - 12.2013
- Delivered structured training programs for Branch Managers, Sales Managers, and Life Advisors.
- Conducted regular product training sessions to ensure Life Advisors were equipped with up-to-date knowledge.
- Provided timely and targeted training inputs designed to influence sales behavior.
- Facilitated manager-led and self-led on-the-job learning interventions.
- Collaborated with sales leadership to monitor post-training performance metrics.
- Honored as the #1 Trainer in Delhi/NCR for consistently exceeding recruitment and activation targets.
- Spearheaded high-impact training initiatives that directly supported agent recruitment and activation efforts.
Premier Acquisition Manager
HDFC Bank
Yamuna Nagar
09.2011 - 08.2012
- Led targeted acquisition efforts for savings accounts within the High Net-Worth Individual (HNI) segment.
- Built and nurtured long-term client relationships by identifying banking needs.
- Supervised and coached a team of Customer Service Executives (CSEs).
- Monitored individual and team performance metrics.
- Collaborated with branch leadership to align acquisition strategies.
Senior BDM
Bharti Axa Life Insurance
Yamuna Nagar
02.2011 - 09.2011
- Spearheaded a high-performing team of SDMs and BDMs, driving consistent achievement of monthly sales targets.
- Enabled frontline capability through targeted mentoring and performance coaching.
- Strengthened channel productivity by aligning team efforts with strategic business goals.
Branch Manager
HDFC Life Insurance
Yamuna Nagar
04.2010 - 09.2010
- Directed and developed a team of SDMs and BDMs, driving consistent achievement of branch-level sales targets.
- Strengthened frontline capabilities through targeted coaching and performance oversight.
Business Development Manager – BCP
MAX Life Insurance Co Ltd.
Yamuna Nagar
08.2008 - 04.2010
- Appointed and onboarded Business Consultants to expand channel reach.
- Accelerated agent recruitment through consultant-led sourcing.
Sales Manager
Kotak Life Insurance Co Ltd.
Yamuna Nagar
03.2008 - 08.2008
- Recruited and onboarded insurance agents to strengthen channel capacity.
- Led and energized agent teams to consistently achieve sales targets.
Relationship Manager– Alternate Channel
BAJAJ Allianz Life Insurance Co. Ltd
Yamuna Nagar
05.2006 - 02.2008
- Established and managed alternate distribution channels including franchises, corporate agents, freelance advisors, and brokers.
- Led and motivated a team of Insurance Service Representatives.
Team Leader
ICICI Bank Ltd.
New Delhi
06.2003 - 04.2006
- Led a team of 8 sales executives in driving acquisition and cross-selling of core retail banking products.
- Strategically managed daily sales operations, pipeline reviews, and customer engagement initiatives.
- Fostered a high-performance culture through continuous coaching, product training, and performance enablement.
- Recognized as the Top Performing Team Leader in Cluster 4 – Delhi Region.
Education
MBA - Finance
Meerut University
BBA - Finance
Meerut University
Skills
- Team leadership
- Strategic Planning
- Stakeholder management
- Training facilitation
- Training needs analysis
- Tech driven learning
Certification
- Generative AI in Learning & Development from LinkedIn Learning
- Measuring Learning Effectiveness from LinkedIn Learning
- Cultivating a Growth mindset from LinkedIn Learning
- Training with Stories from LinkedIn Learning
- Organizational Learning & Development from LinkedIn Learning
- SHRM HR Partner Program, SHRM India
- Certified in Facilitation Skills from Bharti AXA
- Certified in Presentation Skills from Bharti AXA
- Licentiate in Life Insurance, Insurance Institute of India
Personal Information
- Year of Birth: 08/01/79
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
General Manager and Zonal L&D Partner – North & West
IIFL Finance Ltd.
12.2022 - Current
Senior Manager and Regional Training Manager – PCHH
Bharti AXA Life Insurance Co. Ltd.
12.2013 - 12.2022
Training Manager – Agency Channel
ING Life Insurance
08.2012 - 12.2013
Premier Acquisition Manager
HDFC Bank
09.2011 - 08.2012
Senior BDM
Bharti Axa Life Insurance
02.2011 - 09.2011
Branch Manager
HDFC Life Insurance
04.2010 - 09.2010
Business Development Manager – BCP
MAX Life Insurance Co Ltd.
08.2008 - 04.2010
Sales Manager
Kotak Life Insurance Co Ltd.
03.2008 - 08.2008
Relationship Manager– Alternate Channel
BAJAJ Allianz Life Insurance Co. Ltd
05.2006 - 02.2008
Team Leader
ICICI Bank Ltd.
06.2003 - 04.2006
MBA - Finance
Meerut University
BBA - Finance
Meerut University
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