Gurpreet Singh Bhogal

Project 1 (Europe) - Current

• Transitioned a new project recently in Denmark and Sweden. Leading OTC team of 35+ members.

Project 2 (UK) - 4.5 years

• Managing Collections/Billing Team of 30+ employees People management/Client management/Leading Operations.
• Adherence of SLA/s and Business Targets. Providing direction and mentorship to FLMs for smooth delivery of goals.
• Foresee risks, be proactive and predictive while developing mitigation plans. People management/Client management/Leading Operations.
• Supervised daily operations including scheduling shifts, assigning duties.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to team members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Coordinated with other departments to ensure smooth flow of operations.
• Implemented new procedures or systems to improve efficiency within the organization.

Project 3 (US) - 1 year

• Leaded Transition for US Media firm in Credit & Collections/Cash Application.
• Handled a team of 10+ members. Adherence of SLA/s and Business Targets.
• Facilitated interdepartmental communication by attending meetings or providing updates.
• Organized schedules, workflows and shift coverage to meet expected business demands.

Project 4 (US) - 3 years

• Part of transition B2B Collections process.
• Handled biggest portfolio of 10MM

Project 5 (UK) - 2.5 years

• Part of transition B2C Collections process.
• Credit Card Collections.

• Provided technical support to clients in a timely manner.
• Assisted customers with product features, setup, and troubleshooting issues.
• Resolved customer queries and complaints promptly and efficiently.
• Managed client relationships through effective communication skills.

• Identified root cause of technical issues and developed solutions.
• Researched, analyzed and diagnosed complex system problems.
• Provided remote support to customers experiencing technical difficulties.