Gursimran Singh
Service Advisor
Panchkula
Summary
Proven track record in enhancing customer satisfaction and operational efficiency at Maruti Suzuki, adept in vehicle inspection and complaint handling. Leveraged problem resolution and customer service excellence to surpass monthly targets. Skilled in call management and appointment scheduling, contributing to a positive and safe customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Advisor
Maruti Suzuki
05.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Addressed complex issues by scheduling repair appointments.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
PDI Technician
Kia Motors
04.2023 - 04.2024
- Contributed to a safe working environment by adhering to safety protocols and maintaining clean workspaces.
- Examined products for imperfections and defects.
- Operated and maintained testing equipment.
- Checked For Brake Pads and Disc For Any Corrosion In New Vehicles.
- Visual Inspection Of Tyres Like DOT Number and Make of Tyres
Education
SAHEED
Bachelor of Technology - MECHANICAL ENGINEERING
SAHEED UDHAM SINGH COLLEGE OF ENGINEERING
TANGORI 04.2001 -
DIPLOMA - MECHANICAL ENGINEERING
SAHEED UDHAM SINGH POLYTECHNICAL COLLEGE
TANGORI 04.2001 -
MATRIC FROM CBSE BOARD
MANAV MANGAL SCHOOL
PANCHKULA 04.2001 -
Skills
Problem Resolution
Call Management
Vehicle Inspection
Appointment Scheduling
Customer service excellence
Complaint Handling
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Punjabi
Bilingual or Proficient (C2)
Interests
Cricket,basketball,gyming
Timeline
Customer Service Advisor
Maruti Suzuki
05.2024 - Current
PDI Technician
Kia Motors
04.2023 - 04.2024
Bachelor of Technology - MECHANICAL ENGINEERING
SAHEED UDHAM SINGH COLLEGE OF ENGINEERING
04.2001 -
DIPLOMA - MECHANICAL ENGINEERING
SAHEED UDHAM SINGH POLYTECHNICAL COLLEGE
04.2001 -
MATRIC FROM CBSE BOARD
MANAV MANGAL SCHOOL
04.2001 -
SAHEED
Similar Profiles
Azhar QureshiAzhar Qureshi
General Manager (Suzuki 2-Wheeler Division) at Jamkash Vehicleades (Kashmir) P. Ltd. (Maruti Suzuki India, Suzuki Motorcycle India P Ltd Dealers)General Manager (Suzuki 2-Wheeler Division) at Jamkash Vehicleades (Kashmir) P. Ltd. (Maruti Suzuki India, Suzuki Motorcycle India P Ltd Dealers)
PRAVESH KUMARPRAVESH KUMAR
AGM - Project Management at Bharat Seats Ltd (JV of Suzuki Motors Japan, Maruti Suzuki & Relan Group)AGM - Project Management at Bharat Seats Ltd (JV of Suzuki Motors Japan, Maruti Suzuki & Relan Group)
Suneel ThakurSuneel Thakur
Assistant Manager (Vendor Upgradation) at Maruti Suzuki India LtdAssistant Manager (Vendor Upgradation) at Maruti Suzuki India Ltd