Summary
Overview
Work History
Education
Skills
Blood Group
Nationality
Aadhar
Timeline
Generic

Guru Kiran S

FinTech, Business Operations And Development
Bangalore,Karnataka

Summary


Career Objective - To achieve rapid professional growth in a competitive and challenging atmosphere through self-determination and thereby contributing to the success of organization by learning new methods and techniques.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Catalog Associate

Amazon Development Centre Pvt Ltd
Bangalore, Karnataka
06.2017 - 08.2018


  • Primary activity to create & update the product catalogs on Amazon detail page
  • To maintain regular communication with Vendors and stakeholders across the dedicated marketplaces (UK, USA and India)
  • Experienced in creating & updating catalogs as per vendors request on daily day activities
  • As a first job right after my graduation, I got to learn good communication skills with inside and outside stakeholders, got proficient in Ms Excel and email writing.

Customer Success Specialist

CRED
Bangalore, Karnataka
01.2019 - Current


  • Primary activity was to attend customer queries over emails, chats & social media platforms
  • Experienced in 2 different teams (i.e, Emails and calls team & Chat team) for the first 4 months
  • Then moved to an escalation team where we handle escalation cases and regularly attend queries on social media platforms (Eg
  • Twitter, Facebook, Linkedin & Google reviews)
  • As a fresher in this domain, had an oppertunities to learnt to handle customer queries in a very effective way
  • Got skilled in talking to customers, which helped me deep dive in issues raised by customers and provide the satisfactory resolution.

Education

SSLC - Karnataka Secondary Education Examination Board

INHS
06.2010 - 01.2011

Board Of Intermediate - Accounting And Business Management

Vidhya Bhavan
06.2011 - 06.2013

B.com - commerce

C V Raman University
06.2014 - 01.2017

Skills

Soft Skills

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Blood Group

B +ve

Nationality

Indian

Aadhar

7046 7132 2495

Timeline

Customer Success Specialist

CRED
01.2019 - Current

Catalog Associate

Amazon Development Centre Pvt Ltd
06.2017 - 08.2018

B.com - commerce

C V Raman University
06.2014 - 01.2017

Board Of Intermediate - Accounting And Business Management

Vidhya Bhavan
06.2011 - 06.2013

SSLC - Karnataka Secondary Education Examination Board

INHS
06.2010 - 01.2011

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