Guru Kiran S
FinTech, Business Operations And Development
Bangalore,Karnataka
Summary
Career Objective - To achieve rapid professional growth in a competitive and challenging atmosphere through self-determination and thereby contributing to the success of organization by learning new methods and techniques.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Catalog Associate
Amazon Development Centre Pvt Ltd
Bangalore, Karnataka
06.2017 - 08.2018
- Primary activity to create & update the product catalogs on Amazon detail page
- To maintain regular communication with Vendors and stakeholders across the dedicated marketplaces (UK, USA and India)
- Experienced in creating & updating catalogs as per vendors request on daily day activities
- As a first job right after my graduation, I got to learn good communication skills with inside and outside stakeholders, got proficient in Ms Excel and email writing.
Customer Success Specialist
CRED
Bangalore, Karnataka
01.2019 - Current
- Primary activity was to attend customer queries over emails, chats & social media platforms
- Experienced in 2 different teams (i.e, Emails and calls team & Chat team) for the first 4 months
- Then moved to an escalation team where we handle escalation cases and regularly attend queries on social media platforms (Eg
- Twitter, Facebook, Linkedin & Google reviews)
- As a fresher in this domain, had an oppertunities to learnt to handle customer queries in a very effective way
- Got skilled in talking to customers, which helped me deep dive in issues raised by customers and provide the satisfactory resolution.
Education
SSLC - Karnataka Secondary Education Examination Board
INHS
06.2010 - 01.2011
Board Of Intermediate - Accounting And Business Management
Vidhya Bhavan
06.2011 - 06.2013
B.com - commerce
C V Raman University
06.2014 - 01.2017
Skills
Soft Skills
Self-confidenceFlexibilityQuick LearnerPatienceCommunication
Blood Group
B +ve
Nationality
Indian
Aadhar
7046 7132 2495
Timeline
Customer Success Specialist
CRED
01.2019 - Current
Catalog Associate
Amazon Development Centre Pvt Ltd
06.2017 - 08.2018
B.com - commerce
C V Raman University
06.2014 - 01.2017
Board Of Intermediate - Accounting And Business Management
Vidhya Bhavan
06.2011 - 06.2013
SSLC - Karnataka Secondary Education Examination Board
INHS
06.2010 - 01.2011