GuruPrasad. B.S
Bangalore
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
IT Specialist
Paylocity + Airbase
10.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Mac OS, Windows Support
- Slack, Google Workspace Admin
- Worked on Jira and Service Now ticketing tool
- Jamf Admin
- Onboard & Offboarding Employees
IT Specialist
DCM
7 2022 - 8 2023
- Creating a new user in AD as per request
- Update recipient attributes like email address, Organization, Contacts etc.
- Adding users to requested folders, resetting user password on request etc.
- User account modification on AD
- Knowledge on Group Policy
- Have used Exchange Admin Center for managing mailbox, anti-spam policies for business
- Creating shared Email- Box.
- Worked on O365 license for users
- One Drive support &Troubleshooting
- 0365 Exchange/Online – Administration – User Management
IT Service Desk Engingeer
LOGMEIN SYSTEMS INDIA PVT LTD
01.2017 - 04.2022
- Hands-on experience with cloud-based software technologies like , Slack, Zoom, JAMF, O365, Cisco VPN, AZURE AD, Workspace One, Apple Business Manager
- Azure Autopilot
- Hardware inventory and management, adhering to team policies
- Creating mailboxes, shared mailboxes, distribution lists, assigning permissions
- Troubleshooting network, hardware, software, conference room issues
- Providing Input into process improvements to make SD Team more efficient Procurement of new assets and maintaining invoices for audits/warranty/AMC and Vendor Management.
- Troubleshooting non-compliance devices.
- Assigning software licenses like, Microsoft Visio, Adobe Acrobat pro, IntelliJ idea ultimate, GoLand, Rider, Smartsheet, Camtasia studio, Snagit, Wireframes to users.
- Troubleshooting network related issues on Windows and MacBook.
- ISO/IEC 27007:2020
- Event: Supported 50+ events for the organization & business
- AV: Hardware/Vendor management, Procurement and Maintains
- Orientation: Conducted IT Orientation for 500+ employee
- Onboarding/ Offboarding: 500+ / 300+
- Relocations: Supported External & Internal Relocations for more than 500 Users
- Business Relocation: Citrix & RMZ Mellenia
- Cross Function Team Collaboration: TA, HR, Finance & Workplace Team
- Supporting Shutdown activities
- Network: Supported networking team for enabling the network ports, rack mount power distribution installation, switch & router mount installation & ISP support, Assembling PC’s, Software Installation, Remote Support, Reimaging laptops & desktops, Printer Support, Supported Microsoft Outlook issues of 2007 & 2010, Supported Windows, XP,7,8
- Achievements
- Recognized by IT Manager in GOTO for IT Setup of New Floors
- Projects
- Executed IT Support for 60K square feet space of 6 floor Project with a seating capacity of 350
- CovidBCP Support
- Meeting Room reservation information display in Crestron Display TSW Touch Panel
- Translated complex technical issues into digestible language for non-technical users.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
Sr Desktop Support Engineer
FOCUS EDUMATICS Pvt Ltd
03.2014 - 12.2016
- Hardware Support
- Windows Support
- Supported operating system and various tools and applications
- Documented troubleshooting and corrective actions
Education
BCA -
RASTRIYA VISHWA VIDYAPEETH MUMBAI
Mumbai 03.2015 - 05.2018
DIPLOMA - ELCECTRONICS & COMMUNICATION ENGG
SVIT POLYTECHNIC BANGALORE
Bengaluru 05.2004 - 05.2008
SSLC -
Karnataka State Board
Udupi 03.2003 - 04.2004
Skills
Procurement Management: Vendor & Contract management, IT Asset Management & Tracking
Google Workspace, Jamf Admin
Mac OS, MS O365,End user support
Incident Management
Certification
IT Global Access Management |VMware| IT Ticketing System | IT Procurement | IT Projects | AV | BCP (Business Continuity Plan) | Onboarding & Offboarding | New Office Project | Audits | Incident Management | Data Management | IT Budget & Procurement | Business Printer |IT Asset Disposal | Policies & Process |Tele Communication | Training CSR Program | Vendor Management | Events | Business Expert – Solution provider
Affiliations
MCP 2003 certificate 70-290
CCNA
Timeline
IT Specialist
Paylocity + Airbase
10.2023 - Current
IT Service Desk Engingeer
LOGMEIN SYSTEMS INDIA PVT LTD
01.2017 - 04.2022
BCA -
RASTRIYA VISHWA VIDYAPEETH MUMBAI
03.2015 - 05.2018
Sr Desktop Support Engineer
FOCUS EDUMATICS Pvt Ltd
03.2014 - 12.2016
DIPLOMA - ELCECTRONICS & COMMUNICATION ENGG
SVIT POLYTECHNIC BANGALORE
05.2004 - 05.2008
SSLC -
Karnataka State Board
03.2003 - 04.2004
IT Specialist
DCM
7 2022 - 8 2023
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