Guruprasadh BAV
Bangalore,KA
Summary
Certified Scrum Master (CSM) and ITIL4 Professional, a dedicated and result-driven professional with 9 years of demonstrated expertise in ITIL Management, Project Management, Scrum, IT operations & Business Continuity Management.
Professional Agile facilitator committed to driving team success and delivering high-value projects. Proven track record in guiding teams through Agile transformations and optimizing workflows to enhance productivity. Known for strong focus on collaboration and adaptability to evolving project needs, ensuring consistent achievement of goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scrum Master
Bahwan Cybertek
12.2022 - 04.2024
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Served as a scrum master throughout the entire project lifecycle, overseeing IT applications and infrastructure transitions for Maurices, adhering to project frameworks, budgets, timelines, and risk management protocols.
- Coordinated cross-functional IT teams, including the Service Desk, ITIL, Application Development, and Scrum teams,manage risk, budget, and resources effectively.
- Optimized Scrum team velocity and estimation to align with organizational KPIs, identifying improvement opportunities to enhance team performance.
- Reduced blockers by 50% and increased the team's ability to deliver high-quality results by introducing Agile and Scrum methodologies.
- Accomplished streamlined communications, workflow, resource management, and transparency through Agile methods, creating value for the product and boosting performance by 30%.
Scrum Master
Concentrix
08.2020 - 12.2021
- Facilitate Agile project management methodology for cross functional department of Apple project, Product support, service delivery, software development, ITIL problem and change management.
- Conducted regular sprint planning sessions, daily stand-ups, sprint review, backlog and retrospectives refinement to ensure the team's alignment with project goals and timelines.
- Led a cross-functional team of [4] members in adopting Scrum principles, increasing collaboration, and achieving project milestones ahead of schedule.
- Guide and coaches the Scrum Team (Product Development Team) to use Agile practices and principles to deliver high-quality product standards.
- Experience in reporting, monitoring, quantifying, individual contributions, efforts, progress towards the project.
- Evaluated change requests for risks & impact analysis on services. Conducted Post Implementation Reviews (PIR) to evaluate change effectiveness and efficiency.
- Brought Problem, and change management process tools in line with ITIL best practices.
Identify key continuous improvement area throughout the project management lifecycle.
Interact with the engineering teams to improve processes and ensure policies and procedures are documented, reviewed, and updated. - Application of Agile and ITIL method helped accomplishing [32]% improvement in product, problem and change process delivery speed.
Project Coordinator
Xanadutec
04.2017 - 10.2018
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Experienced Scrum Master with a proven track record of enhancing service delivery and driving sales growth within automotive industry.
- Successfully developed and implemented a strategic blueprint aimed at achieving service delivery excellence by leveraging
Scrum methodologies. - Spearheaded initiatives to introduce value-added services, resulting in significant sales increases. Adept at leading crossfunctional
teams to deliver high-quality results, improving overall customer satisfaction and business performance. - Developed mobile application and web application foster service service and sales using agile scrum methodology.
- Accomplished to gain 41 percent of sales increase after successful implementation of App and web application changes
Backend Officer
Tata Docomo
10.2013 - 04.2017
- Maintain a log for technical and operational issues encountered during rollouts, such as nodal office, compliance, sales compliance, telecom regularity.
- Work with the operations team to resolve escalations promptly compliance, sales, IT desk.
Operate backend facilitation, profile management, network expansion, billing, collection, retention.
Education
BCA -
St. Joseph's College
Bengaluru, India04.2019
Diploma in Computer science -
Oxford Polytechnic
Bangalore05.2013
Skills
Agile and Safe principles, Scrum methodology,Stake holder management, ITIL, Team Management, Gnat chart
Product backlog management, Project Management, Service delivery operations, Reporting, Scrum ceremonies
Agile Project Management, Risk identification
Software development lifecycle, Kanban knowledge, Retrospective analysis, Lean principles, Risk management, Root-cause analysis, Waterfall methodology, Change management
Certification
- Certified Scrum Master
- Project management
- Jira
- Azure 900
- Service Now
- ITIL 4 Certified
- Supply chain
- Asset management
- Windows server
- CCNA
- Change management
Timeline
Scrum Master
Bahwan Cybertek
12.2022 - 04.2024
Scrum Master
Concentrix
08.2020 - 12.2021
Project Coordinator
Xanadutec
04.2017 - 10.2018
Backend Officer
Tata Docomo
10.2013 - 04.2017
- Certified Scrum Master
- Project management
- Jira
- Azure 900
- Service Now
- ITIL 4 Certified
- Supply chain
- Asset management
- Windows server
- CCNA
- Change management
BCA -
St. Joseph's College
Diploma in Computer science -
Oxford Polytechnic
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