Gururaj Bhat
Bangalore
Summary
I am an accomplished technical support professional with over 9 years of expertise in Rubrik, VMware, MySQL, application support, and Nutanix. My proven track record in implementing robust solutions and delivering top-notch support aligns seamlessly with the requirements of the current job role. I am enthusiastic about contributing to your team's success and would welcome the opportunity to discuss my qualifications further.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Customer Success Engineer
Rubrik
11.2021 - Current
- Currently handle components such as Rubrik Cluster, VMware Backups, MySQL Host and NAS Backups, SQL Backups, Replication, and Archival to Azure/AWS
- Proven track record in resolving application-related issues and ensuring seamless functionality
- Applied advanced Linux commands and diagnostic tools to troubleshoot intricate system issues.
- Leveraged in-depth knowledge of Linux utilities and log analysis to identify and rectify performance bottlenecks, ensuring seamless operation of critical systems and enhancing troubleshooting capabilities in the capacity of a Support Engineer
- Skilled in capturing and analyzing network packets using tcpdump and Wireshark
- Utilized packet analysis tools to identify and troubleshoot network issues effectively
- Proven ability to diagnose network latency and address intermittent issues, ensuring optimal network performance.
- Proficient in MSSQL fundamentals, including management interface navigation, log access, database browsing, executing simple queries, managing permissions, and jobs.
- Applied SQL knowledge to ensure efficient database operations
- Gained intermittent knowledge on JVM
- Take on various severity cases from the queue, ranging from P1-P4, and work towards their resolution
- Contribute intensively to product developments, enhancements, and triage bugs filed by the local team
- Ensure seamless handling of political and high visibility escalations, and prepare the system for production with the shortest turnaround time
- Serve as the Assigned Support Engineer for a sub-million dollar account, addressing all technical issues
- Handle larger accounts with complex deployments, gaining hands-on experience with XL clusters and multi-Brik deployments with numerous workloads
- Handle Data Loss and Ransomware issues, ensuring affected systems are isolated and recovery is performed accordingly. Collaborate with engineering to determine the best course of action for missing data restoration
- Train new hires on the Rubrik Stack
- Participate in Bug Reviews with engineering to reduce regressions and contribute to the long-term stability of the product
- Actively participate in General Team meetings to discuss product enhancements for engineering review
- Mentor new team members on the Rubrik product and provide necessary assistance
System Reliability Engineer
Nutanix
11.2019 - 10.2021
- Debug and diagnose customer issues encountered in the field
- Assisting customers on fixing issues on AOS, Prism, Prism Central, AHV and Nutanix Files infrastructures
- Provide analysis of our existing customer base to avoid and minimize risks in the field
- Define and drive changes to our product with the development engineering team, given feedback from customers and field implementations
- Work with technology partners (ie
- Vmware, Microsoft, Citrix, Fusion-IO, Mellanox) to resolve issues and push improvements in our ecosystem
- Develop and contribute to internal and external knowledge bases
- Available to be on support 24/7 on a rotational basis.
Technical Support Engineer
Vmware
05.2018 - 10.2019
- Troubleshooting issues with ESXi 5.5, 6.0, 6.5 and 6.7, Virtual machines, Vsan and Vcenter Servers
- Design Implementation and Maintenance of Vmware Vsphere infrastructure
- Worked as vSAN specialist for 1.5 Years
- Proactively identify issues and perform hardware and software upgrades
- Evaluate new products and recommend updates and upgrades providing technical guidance to the team members
- Familiar with the upgrade paths for Vcenter server and ESXi.
Technical Support Engineer
Wipro Technologies
02.2014 - 05.2018
- Joined as rookie engineer and got trained on VNX and took up responsibility to maintain NAS and SAN arrays as technical support engineer
- Troubleshooting VNX issues on a day-to-day basis is part of my primary job responsibilities
- Work on Live Environment with Customers/Clients in troubleshooting the issues related to their Storage arrays
- Efficient Handling of Customers in Critical business impacting situations
- Delivering efficient and clear communication to the customers over chat and phone
- Providing solution to the storage array related issues by analyzing the logs as well as setting upa live Web-Ex with the customer
- Configuring LUNs, Pools, Replications, CIFS, NFS, MPFS, creating exports and shares for file users
- Providing support to the onsite field engineers as a part of live troubleshooting
- Maintain SLA's of the Service Requests handled till date
- Provide prompt response to the customers emails to follow up on the issues and provide resolution
- Collaborating with the host and switch teams as a part of providing the feasible solutions to the customers from the respective teams
- Writing Root Cause Analysis (RCA) for the issues by consolidating the analysis report from the host team and switch team
- Monitoring queue customer emails of the team and preparing reports
- Additional responsibility of Work Flow Manager (WFM) during weekends
- Dealing with customers across geographies.
Education
Master's Degree in Computer Science -
VIT
04.2018
Bachelors of Science -
MGM College, Udupi
04.2013
Skills
- Rubrik CDM
- Linux
- Nutanix AHV, AOS and Prism central
- Mysql
- JVM
- RestApi
- Vmware vSAN
- Vcenter
- Vmware VSphere
- Emc Isilon
- Emc VNX
Certification
- VMware Specialist-VSAN2019, 08/01/19, Present
- Specialist, System Administrator Isilon Solutions, 01/01/18, Present
- Information Storage and Management, 03/01/16, Present
- Nutanix Certified Advanced Professional 5.5, 04/01/20, Present
- Nutanix Certified Professional, 01/01/20, Present
Awards
- Received 4 Round of applause award 2 Inspiring Performance award
- Received outstanding performer of the quarter award in Rubrik
Timeline
Senior Customer Success Engineer
Rubrik
11.2021 - Current
System Reliability Engineer
Nutanix
11.2019 - 10.2021
Technical Support Engineer
Vmware
05.2018 - 10.2019
Technical Support Engineer
Wipro Technologies
02.2014 - 05.2018
Master's Degree in Computer Science -
VIT
Bachelors of Science -
MGM College, Udupi
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