Gurvinder Singh

Currently working in CWT(Carlson Wagonlit Travels).

● Checking all the rules and restrictions and calculate the amount to be refunded to passenger.

● Updating the details of refunds in tool(GSC CONNECT).

2. Moved to UK Email and Inbound calling process.

● Handling customer's new and old reservations.

● Booking Air, car, hotel, ferry, ground transfers, Rail and Visa reservations via CIBT tool.

● Making reservations over the inbound calls and emails both.

● Inbound calling.

• Coordinated travel arrangements, ensuring that all details and requirements were met.

Worked in Concentrix for Facebook chat/Email and calling process.(June 1st 2021 to Dec 27th 2021)

Responsibility:

● Handling customer queries on live chat for global clients.

● Providing resolutions for their concern on chat and Emails.

● Making outbound calls for their concern if not resolved in the chat or Email.

● Interacting with merchant and customers to provide details to Dashers.

● Solving customers queries and making refund sheet for customers.

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.

Continued service from CWT.

Worked in two different processes

● Price Optimization For Both (Hotels and Air) Responsibilities

● Provide lower rate to the client for same amenities as booked initially.

● Rebooking with lowest fare and better amenities.

● Keeping a track on daily conversion percentage and to help improve it.

● Doing quality checks of other employees. Additional Responsibilities:

● Managing corporate bookings.

● Keeping track of the tool "Yapta".

● Moved to DoorDash (chat process)

● Providing solutions to the Dashers for their orders through live chat support.

Joined in for hotel price tracking process, wherein I had to do savings for the current reservations on emails and make changes in the reservations in GDS Sabre and on power hotel tool.

In December moved to Teleperformance and continued service in the same process due to outsourcing.