GYANESWARI ALUGOLU
Pendurthi
Summary
To secure a challenging and respectable position in a highly recognized organization, where in I can put forth professional skills and innovative ideas so as to play a vital role in the progress and Success of the Organization.
Overview
1
1
Certification
Work History
Customer Service Executive
Tech Mahindra
08.2023 - 01.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Bachelor Of Technology - Computer Science Engineering
Andhra University
Visakhapatnam05.2023
Diploma - Electrical& Electronics Engineering
State Board of Technical Education & Training
Visakhapatnam04.2020
Central Board Secondary Education - 10th class - 10TH
Atomic Energy Central School
Gujarat03.2016
Skills
- MS Office
- HTML & CSS
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
Certification
- Certified as Good Athletic Player
- Participated in NCC (National Cadet Crop) in two years of Time period.
- Having leadership Qualities
Projects
Heart Disease predication system | Oct 2022-Apr 2023:
To classify heart disease using different models and a real-world dataset. some of the algorithm was applied to a dataset of patients with heart disease to predict the presence of the disease.
Languages
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Telugu
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Customer Service Executive
Tech Mahindra
08.2023 - 01.2024
Bachelor Of Technology - Computer Science Engineering
Andhra University
Diploma - Electrical& Electronics Engineering
State Board of Technical Education & Training
Central Board Secondary Education - 10th class - 10TH
Atomic Energy Central School
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