Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

HABEEB MD

Summary

Dynamic Digital Media Senior Associate at Google Operations Center, adept at navigating complex ad policies and ensuring compliance for high-value clients. Expert in Google Ads management and proactive client communication, I excel in troubleshooting campaigns and enhancing user experiences, driving successful outcomes in digital marketing initiatives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Digital Media Senior Associate (gTech Ads)

Google Operations Center (GOC)
Hyderabad
08.2023 - Current
  • My core responsibility is to navigate complex Google Ads policies and resolve issues related to ad disapproval. I investigate flagged campaigns to identify policy breaches (such as those for ad content or landing pages), and then explain why an ad was disapproved, guiding clients on the necessary steps to achieve compliance.
  • I coordinate seamlessly with Google Ads account managers and direct clients, acting as a bridge between policy guidelines and their business objectives. My proactive communication ensures that they understand policy updates and resolution timelines, collaborating to find compliant solutions for their campaigns.
  • I engage with clients across phone, email, and chat, providing real-time support for urgent issues, detailed explanations via email, and quick guidance through chat. This multi-channel approach ensures effective support tailored to the query's urgency.
  • A key focus is on addressing the concerns of top-tier clients. By prioritizing these high-value advertisers, I help ensure their campaign continuity, guide them through complex compliance, and provide rapid solutions to maintain their ad visibility and performance. Essentially, I'm an expert in Google Ads policies, a proactive communicator, and a dedicated problem-solver, committed to providing top-tier service to our most important advertising partners.

Customer Advocate Associate

GOC (Google operations center)
08.2022 - 08.2023
  • I am responsible for handling cases related to knowledge panels.
  • Knowledge panels are boxes that appear on the right side of the first page of entity search results on Google.
  • They provide users with a quick and easy way to access information about a particular entity, such as a person or an organization.
  • My responsibilities include evaluating cases to determine whether they are valid.
  • Communicating with users to gather additional information and resolve their issues.
  • Working with other teams to improve the Knowledge Panel experience.
  • I am passionate about providing users with the best possible experience when using Google.
  • I am committed to working hard to ensure that knowledge panels are accurate, informative, and easy to use.
  • As the last point of contact for Knowledge Panel cases, I am responsible for handling all inquiries from users around the world.
  • Documented customer concerns and inquiry resolutions in the internal computer system.

Education

BBA- INFORMATION TECHNOLOGY -

St.Josephs Degree And PG College
Hyderabad
04.2022

Commerce Economics and Civics -

Infant Jesus Junior College (CEC)
Hyderabad
04.2019

10th -

Infant Jesus International School (CBSE)
Hyderabad
04.2017

Skills

  • Customer services
  • Digital marketing
  • Ad policy compliance
  • Campaign troubleshooting
  • Client communication
  • Data analysis
  • Google Ads management
  • Stakeholder management

Accomplishments

  • Touchstone Award - Earned the Touchstone Award for best performance during a three-month consultative period, reflecting strong contributions and results

Certification

  • Digital Marketing Specialist
  • Fundamentals of digital media and ads
  • Data analysis
  • Quality assurance for email, chat, and call

Timeline

Digital Media Senior Associate (gTech Ads)

Google Operations Center (GOC)
08.2023 - Current

Customer Advocate Associate

GOC (Google operations center)
08.2022 - 08.2023

BBA- INFORMATION TECHNOLOGY -

St.Josephs Degree And PG College

Commerce Economics and Civics -

Infant Jesus Junior College (CEC)

10th -

Infant Jesus International School (CBSE)

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HABEEB MD