MOHAMED YASEEN
Bangalore
Summary
Senior Support Analyst with expertise in pricing and reference data support for financial markets clients. Resolves data discrepancies, client escalations, client relation managment, complaint handling, Problem solving, Bank reconciltion, Sales, incident requests through SQL, root cause analysis, and reconciliation across equities, fixed income, OTC derivatives, FX rates, CDN, and benchmark products. Improves service quality by protecting data accuracy and meeting SLA commitments across client and internal stakeholders and customer support.
Overview
5
5
Language
6
6
years of professional experience
Work History
Senior Support Analyst
Refinitiv (LSEG Group)
04.2023 - 11.2025
- Provided pricing and reference data support for financial clients and internal stakeholders, ensuring data accuracy and operational efficiency.
- Investigated pricing discrepancies, client escalations, and data-related issues to uphold service quality standards and enhance client satisfaction.
- Monitored and ensured compliance with SLA commitments, achieving timely resolution of critical incidents and support requests.
- Performed pricing reconciliation with content and support teams to identify and resolve data mismatches, ensuring data integrity.
- Delivered client consultation and guidance on pricing methodologies, risk-related inquiries, and reference data concerns.
- Provided client consultation on pricing methodologies, risk-related inquiries, and reference data concerns to support informed decision-making.
- Performed pricing reconciliation activities with content and support teams to identify and resolve data mismatches.
- Conducted detailed root cause analysis (RCA) for recurring issues and implemented preventive measures.
- Supported financial products including Equities, Fixed Income Instruments, OTC Derivatives, FX Rates, Certificates of Deposit (CDs), and Benchmark Products.
Analyst
OSB India Pvt Ltd
03.2021 - 04.2023
- Managed operational support for payments, capital market, and financial risk-related activities.
- Investigated transaction discrepancies and supported issue resolution processes.
- Coordinated with internal teams to resolve escalation cases, ensuring timely operational support.
- Conducted risk investigations and tracked issues while managing customer queries effectively.
- Ensured process compliance and service efficiency through structured problem-solving initiatives.
Tax Consultant
ClearTax
02.2019 - 07.2020
- Advised clients on taxation, compliance, and tax-saving opportunities.
- Advised clients on taxation strategies and compliance to optimize tax savings.
- Provided comprehensive tax consultation and facilitated return filing process.
- Guided customers in navigating tax regulations and preparing financial documentation.
- Managed customer queries and ensured timely closure of tax-related requests
Customer Service Officer
Groupon
07.2017 - 11.2018
- Resolved customer concerns and service issues, enhancing customer satisfaction through effective communication.
- Delivered customer support, streamlining issue resolution process for improved customer experience.
- Resolved customer concerns and service-related issues through effective communication.
- Assisted customers with product and service information, ensuring clarity and understanding.
Education
MBA - Finanical Management
Bangalore University
Bengaluru, India01-2017
B.Com -
Baldwin Methodist College
Bengaluru, India 04.2001 -
PUC - undefined
Miranda Composite College
Bangalore01-2012
SSLC - undefined
Miranda Composite College
Bangalore01-2010
Skills
SQL
Advanced MS Excel
Data Validation
Pricing & Reference Data Management
Data Reconciliation
Root Cause Analysis (RCA)
SLA Management
Regulatory Compliance
DECLARATION
I declare that the above information is true to the best of my knowledge. Date: Place: Bangalore ( MOHAMED YASEEN )
Timeline
Senior Support Analyst
Refinitiv (LSEG Group)
04.2023 - 11.2025
Analyst
OSB India Pvt Ltd
03.2021 - 04.2023
Tax Consultant
ClearTax
02.2019 - 07.2020
Customer Service Officer
Groupon
07.2017 - 11.2018
B.Com -
Baldwin Methodist College
04.2001 -
SSLC - undefined
Miranda Composite College
PUC - undefined
Miranda Composite College
MBA - Finanical Management
Bangalore University